Job Posting 82777

Program Manager
Catholic Social Services
Edmonton area
closed 11 days ago (Tue, 17 May)
full time - temp / contract  •  $35.37 to $39.83 per hour

Program Manager

Children, Family, and Community Service

Are you looking for an inviting and exciting career opportunity? Do you have a passion for collaborative service delivery and making a difference? If the answer is “Yes”, this is the job for you!  Put your skills towards a rewarding opportunity as Program Manager overseeing our Foster Care, Kinship Care and Home Assessment programs as part of a continuum of services under our Collaborative Service Delivery.  

Catholic Social Services is currently recruiting for one, contract, full-time, 40 hours per week Program Manager with our Children, Family and Community Service located in Edmonton, Alberta.

This contract has an end date of June 30, 2023. 

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1700 staff, and 2000 volunteers delivering 130+ programs throughout Central and Northern Alberta.

Our Foster Care, Family Links, and Home Assessment programs offer supports as part of a continuum of services under Collaborative Service Delivery. Our Collaborative Service Delivery program partners with Edmonton Region Child and Family Services to support children and families that have an open file with Child and Family Services. The program focuses on the safety and well-being of children and families, supporting children to remain in parental care whenever possible. When this is not possible, the program supports out of home placement options such as Kinship Care or Foster Care and completes the Home Assessments for these prospective caregivers. The program further focuses on permanency for children which will be the primary objective in supporting the Family Links (Kinship Care), Foster Care, and Home Assessment teams under the Collaborative Service Delivery umbrella. 

The Program Manager is responsible for the coordination, management, and continuity of services for clients with diverse and complex needs. The Manager is also required to coordinate the scheduling, delegation, logistics, and budgeting to ensure the successful facilitation of the service in accordance with all applicable legislation, Agency policies, practices, and procedures, and accreditation standards.

Job Duties: 

  • Manage day to day program operations
  • Participate in strategic planning and implementation of program goals and objectives
  • Ensure plans comply with Council on Accreditation (COA) standards, policies, procedures, and contractual requirements
  • Adhere to fiscal and budgetary requirements and prepare Agency funding requests, as well as manage program expenditures and make adjustments as needed to meet set targets
  • Lead, mentor, and coach your team to a meet set program plans and initiatives
  • Ensure the team is meeting program expectations including but not limited to: adhering to policy and procedures, completion of incident reporting, effective client support, maintaining staff training and Occupational Health and Safety requirements. Identify training gaps and facilitate training as necessary
  • Monitor and review client case and clinical development
  • Provide consultation to ensure case coordination proceeds according to standards
  • Review service, treatment models, and clinical interventions and adapt as necessary 
  • Ensure critical and non-critical incidents are handled appropriately
  • Review, sign and submit incident documentation, provide feedback and recommendation, debrief with team, and participate in internal and external incident reviews, quality of care reviews, and serious occurrences
  • Evaluate staffing needs as per service delivery demands and adjust to meet program needs. Review staffing schedules and monitor overtime hours as per agreements
  • Approve time sheets and manage vacation coverage as required
  • Complete performance appraisals and actively performance manage to successfully develop team
  • Meet and collaborate with client service stakeholders to achieve the highest level of care for clients. Address grievance and appeal processes and prepare written responses as per policy and procedure
  •  Promote program, service and Agency awareness in the community
  • Actively communicate and collaborate with donors and funding body representatives
  • Participate in community, municipal and provincial committees and implementation projects as required
  • Monitor building and equipment needs including maintenance requirements
  • Submit work requests for maintenance and property management and ensure work is completed in a timely manner
  • Ensure offices and residences are appropriately maintained and meet health and safety standards
  • Complete various administrative duties and submit required program reports and documentation within established time-frames
  • Other duties as required  

Experience and Qualifications: 

  • A Masters Degree in Human Services
  • A minimum of 5 years’ experience managing operations that provide support to clients with diverse and complex needs
  • A minimum of 3 years’ experience in a supervisory or leadership role is required
  • Experience with children and family programming, youth in care, residential care, and case management is a requirement of this position
  • Certification or training in Aboriginal Awareness, Abuse Awareness, Emergency First Aid and Violence/Crisis Intervention is a definite asset
  • A combination of education and experience may be considered

The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, and a commitment to developing positive supporting relationships. Other qualifications include:

  • Demonstrated ability to lead, coach, and develop teams to achieve program goals and objectives
  • Proven ability to successfully implement strategic program planning and change initiatives
  • Demonstrated ability to manage priorities effectively to identify and eliminate barriers to program success
  • Proven ability to provide effective collaboration, crisis intervention, and conflict management skills when needed
  • Demonstrated knowledge of Children's Services processes, government policies, and community resources
  • Proven ability to produce clear reports (written and verbal), communicate tactfully, and be an excellent listener
  • Demonstrated assessment, problem solving, and critical thinking skills
  • Intermediate to advanced competency with Microsoft Office and other Agency computer applications
  • Demonstrated ability to act with professionalism, confidentiality, and diplomacy
  • Able to participate in Agency committees, task forces, and community engagement and networking events
  • Able to provide after hours on-call rotational support
  • Valid Driver’s License

What We Offer:

  • The salary for this position is $35.37 to $39.83 per hour based on qualifications and experience.
  • We offer flexibility and supportive working environment.
  • Flexible benefit options when eligible.
  • Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
  • Growth Opportunities: Apply and grow your skills within a dynamic, innovative, and expanding Agency that is taking a leadership role in our industry.

Police Information Check including vulnerable sector search and Intervention Record Check are conditions of employment and the financial responsibility of the candidate.

We thank all applicants. Only candidates selected for an interview will be contacted.

This requisition will remain open until a suitable candidate is found. 

Please apply online at, quoting the competition number 2716.

As a Catholic social services Agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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