POSITION SUMMARY

Hospice Waterloo Region is looking for a dynamic clinical leader to take our recently established hospice residence service to the next level of excellence in hospice palliative care.  This position is a senior management position within Hospice Waterloo Region, responsible for providing overall leadership and management of interdisciplinary hospice residence services following the Model Guide to Hospice Palliative Care and advancing evidence-informed best practice in palliative care.  The incumbent will build a culture of excellence, continuous learning, and compassionate care, creating a home for those on an end of life journey.

POSITION SPECIFIC RESPONSIBILITIES

• Leadership/Management
  • Provide direction and oversight to the residence staff team ensuring a holistic, continuum of care approach in the delivery of service to clients and caregivers
  • Ensure the alignment of all programs with the Mission, Vision and Values of HWR and the HWR Client Promise
  • Promote a culture of interdisciplinary teamwork, including volunteers, focused on client-centred approaches
  • Integrate with the community services team to bring expanded psychosocial, spiritual and emotional supports to clients and families in the residence
  • Contribute within the management team in development of strategic directions and operational policies/procedures
  • Function as clinical liaison on behalf of the residence services with all inter-professional and allied health collaborative partners including Home & Community Care, Primary care and palliative providers.
  • Participate in systems level planning tables as required
• Program Quality and Evaluation
  • Develop, recruit and manage an effective and efficient interdisciplinary palliative care team
  • Collaborate to create a continuous improvement strategy to ensure all best practice clinical standards, policies and procedures to best meet the needs of the clients.
  • Work to achieve and meet HPCO accrediation standards for hospcie residence care
  • Provide clinical oversight and guideance as needed
  • Create opportunities for the continuous professional development of the team
  • Ensure a safe working environment through risk management, health and safety protocols, and infection control standards
  • Work with the Executive Director to identify key performance measures and implement the data collection and reporting system
  • Apply a Quality Improvement approach to care planning, clinical records, data reporting, and client satisfaction standards

RESPONSIBILITIES COMMON TO ALL HOSPICE STAFF

• Demonstrate commitment to continuously improving professional excellence.
• Participate in translating the Hospice vision into successful outcomes through involvement in all the processes and activities.
• Ensure awareness and maintenance of best practices and standards for all HWR activities.
• Develop and maintain positive relationships with partners and the wider community, as appropriate.
• Mentor, teach and encourage a collegial atmosphere for all staff.
• Incorporate and strengthen a team based working environment that empowers staff to be collectively responsible for ensuring HWR achieves its mission.
• Contribute to overall operations by embracing change and innovation ensuring excellence in client services.

QUALIFICATIONS AND EXPERIENCE

• BScN, registered in good standing with the College of Nurses of Ontario
• Canadian Nurses’ association Certification in Hospice Palliative Care (CHPCN(C))
• 5-10 years experience working in hospice palliative care
• Minimum 5 years health care leadership experience including supervision and management of teams, past experience as a Director of Care in a congregate care facility an advantage

SKILLS AND ATTRIBUTES

• Excellent communication skills, which include; courtesy, tact, discretion, providing detailed explanations, interpretation and diplomacy
• Strong decision making and problem solving skills
• Demonstrated ability to handle conflict management, coaching and team building
• Project management skills to coordinate and implement complex cross-functional proccesses including scheduling, Electronic Medical Records, continuous staff recruitment and development
• Ability to manage time and quality pressures.
• Self motivated, committed, very organized and sensitive to the needs of staff and clients.