Job Posting 83167

Director of Care
Hospice of Waterloo Region
Southern Ontario
Waterloo Region
closed 7 days ago (Fri, 20 May)
full time



Hospice Waterloo Region is looking for a dynamic clinical leader to take our recently established hospice residence service to the next level of excellence in hospice palliative care.  This position is a senior management position within Hospice Waterloo Region, responsible for providing overall leadership and management of interdisciplinary hospice residence services following the Model Guide to Hospice Palliative Care and advancing evidence-informed best practice in palliative care.  The incumbent will build a culture of excellence, continuous learning, and compassionate care, creating a home for those on an end of life journey.



  • Leadership/Management
    • Provide direction and oversight to the residence staff team ensuring a holistic, continuum of care approach in the delivery of service to clients and caregivers
    • Ensure the alignment of all programs with the Mission, Vision and Values of HWR and the HWR Client Promise
    • Promote a culture of interdisciplinary teamwork, including volunteers, focused on client-centred approaches
    • Integrate with the community services team to bring expanded psychosocial, spiritual and emotional supports to clients and families in the residence
    • Contribute within the management team in development of strategic directions and operational policies/procedures
    • Function as clinical liaison on behalf of the residence services with all inter-professional and allied health collaborative partners including Home & Community Care, Primary care and palliative providers.
    • Participate in systems level planning tables as required
  • Program Quality and Evaluation
    • Develop, recruit and manage an effective and efficient interdisciplinary palliative care team
    • Collaborate to create a continuous improvement strategy to ensure all best practice clinical standards, policies and procedures to best meet the needs of the clients.
    • Work to achieve and meet HPCO accrediation standards for hospcie residence care
    • Provide clinical oversight and guideance as needed
    • Create opportunities for the continuous professional development of the team
    • Ensure a safe working environment through risk management, health and safety protocols, and infection control standards
    • Work with the Executive Director to identify key performance measures and implement the data collection and reporting system
    • Apply a Quality Improvement approach to care planning, clinical records, data reporting, and client satisfaction standards



  • Demonstrate commitment to continuously improving professional excellence.
  • Participate in translating the Hospice vision into successful outcomes through involvement in all the processes and activities.
  • Ensure awareness and maintenance of best practices and standards for all HWR activities.
  • Develop and maintain positive relationships with partners and the wider community, as appropriate.
  • Mentor, teach and encourage a collegial atmosphere for all staff.
  • Incorporate and strengthen a team based working environment that empowers staff to be collectively responsible for ensuring HWR achieves its mission.
  • Contribute to overall operations by embracing change and innovation ensuring excellence in client services.



  • BScN, registered in good standing with the College of Nurses of Ontario
  • Canadian Nurses’ association Certification in Hospice Palliative Care (CHPCN(C))
  • 5-10 years experience working in hospice palliative care
  • Minimum 5 years health care leadership experience including supervision and management of teams, past experience as a Director of Care in a congregate care facility an advantage



  • Excellent communication skills, which include; courtesy, tact, discretion, providing detailed explanations, interpretation and diplomacy
  • Strong decision making and problem solving skills
  • Demonstrated ability to handle conflict management, coaching and team building
  • Project management skills to coordinate and implement complex cross-functional proccesses including scheduling, Electronic Medical Records, continuous staff recruitment and development
  • Ability to manage time and quality pressures.
  • Self motivated, committed, very organized and sensitive to the needs of staff and clients.

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