Position Level: Individual Contributor
Position Status: Temporary
Activity Rate: 100%, 37.5 hours per week
Location: Toronto or remote in Canada
Salary Grade: Level B on the MSF Canada Salary Grid, $55,264 per annum
Status: Must be legally entitled to work in Canada or in the location where the work is being carried out.
Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), 5% RRSP contributions (no matching required), starting 4 weeks’ Vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), free access to internal Psychosocial Care Unit Services and a positive and innovative office culture grounded in our core values of humanity, integrity and results.
Relocation: MSF Canada is not in the position to support a work permit process for any country outside of Canada
The Telemedicine Support Specialist assume point of contact responsibilities for all Telemedicine Service Desk Requests. The Specialist ensures service and technical issues will be resolved in a timely manner to keep services at maximum efficacy, and will play a pivotal role in identifying areas of improvement through their analysis of Service Desk data. The Specialist will also be an important coordinator with other areas of Telemedicine as modifications to service operations occur. The Support Specialist occupies a key position in fostering healthy relationships with stakeholders by applying functional and technical expertise, contributing to the department’s development and growth.
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Job Specific Competencies
Knowledge and Experience
Education, Certifications, and Languages
The deadline for applications is Tuesday, 17 May 2022, 9:00am, EDT. Only electronic applications will be accepted.
We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.
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