Job Posting 83337

Team Lead
Phoenix Youth Programs
Central / Halifax area
closed 10 days ago (Wed, 18 May)
full time - temp / contract  •  $49,000 annual salary



TERM DATES: MAY 2022 - MARCH 31ST, 2023


Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s eleven locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them. To learn more about Phoenix, visit our website:


A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers to employment and career growth that have traditionally impacted members from the following groups, African Nova Scotians, Indigenous People, and Other Racially Visible Persons, Members of the 2SLGBTQIA+ Community, and Persons with Disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. We would also appreciate if you would share your pronouns in your cover letter or your resume.


Job Summary: The Team Lead is responsible for the management and administration of case management and youth programming in close collaboration with the second Team Lead and program Manager. The Team Lead provides training and direction to the Shelter’s staff team. Direction and support are also provided by the Team Lead to the Nurse, the Housing Support Worker, and the Trusteeship Worker. The Team Lead is an integral player in agency referral and supports frontline staff with case management and crisis resolution on an as-needed basis.


Compensation: Base annual salary of $49,000, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, three weeks annually of vacation (pro-rated for the term), generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.


Hours of Work: 40 hours per week, shifts that fall any day of the week, during day and evening hours. On-call rotation for a week at a time.


Location: Tower Rd., Halifax


Reports to: Manager, Phoenix Youth Shelter


Screening Requirements: Due to the sensitive nature of our work with youth, this position is subject to a satisfactory criminal record check including a vulnerable sector search, a child abuse register check and proof of education.


  • Ensure the program is congruent with Phoenix’s vision and values.
  • Work in accordance with Phoenix’s policies, procedures, and framework of practice.


  • Oversee and support the team in all case management, agency coordinated case management.
  • Advocate with community agencies on behalf of the program and its youth.
  • Participate on Phoenix’s Referral Committee in the referral process for youth and maintain strong key networks within the community.
  • Responsible for ensuring that youth programming is developed, delivered, and is monitored.
  • Ensuring youth information sessions such as resident meetings, housing search, addictions, and other health related topics are provided.
  • Meet with youth as required to discuss case management, re-accessing the shelter, and other issues related to youth support.
  • Assume on-call responsibilities and follow prescribed procedures.
  • Liaise with other agencies on behalf of the program and its youth
  • Participate in community committees, projects, or activities as appropriate.


  • Thorough working knowledge of adolescent mental health/mental illness.
  • Understanding and application of effective strategies and interventions.
  • Provide leadership, guidance, and support to program staff.
  • Provide supportive counselling and crisis intervention to youth in the shelter.


  • Support all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management, communication, and evaluation.
  • Oversee staff scheduling, employee payroll submissions, staff time and benefits statistics, and wage line tracking ensuring program needs are being met.
  • Assume the role and responsibilities of the manager when necessary.
  • Responsible to oversee the Phoenix Youth Shelter’s volunteer program.
  • Conduct public educational presentations on behalf of Phoenix.
  • Commit to Phoenix’s development by participating in internal committees, projects, and activities.


  • Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
  • Demonstrated high level of understanding of youth development and the issues of homelessness.
  • Demonstrated exceptional level of interpersonal, communication, youth service and organizational skills.
  • Experience supervising employees, students, and volunteers with demonstrated leadership, supervision skills and ability to develop an effective team.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
  • Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace.
  • Extensive knowledge of community resources, government funding, and the social service delivery system an asset.
  • Strong understanding of facility management, security, and health and safety is an asset.


  • Bachelor of Social Work or equivalent.
  • Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
  • A minimum of three years’ experience working in a residential setting.
  • A minimum of three years’ experience in a supervisory role.
  • Non-violent crisis intervention, suicide intervention, standard first aid and Phoenix medication dispensing training, food safety handling or a commitment to secure those requirements within six months of being hired.
  • Clear Criminal Record Check and Child Abuse Registry Check mandatory.
  • Experience working for a non-profit organization is an asset.

As Phoenix continues to provide in-person programs and services during the COVID-19 pandemic, we have an obligation to maintain a safe environment for our staff, volunteers, student placements, and the youth, families, and community members we work with. Phoenix firmly believes a vaccinated population is a vital part of keeping us, our youth, families, and communities protected from COVID-19 and the developing, fast-moving variants. Please be aware that Phoenix Youth Programs requires all employees, volunteers and student placements working at any of our Phoenix locations to be fully vaccinated against COVID-19, (subject to specific exemptions regarding health or human rights issues).


TO APPLY:  * Please note that interviews may take place during the posting period.


Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Wednesday, May 18th, 2022, at 11:59pm (ADT) to:


with the subject line “Team Lead”.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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