Job Posting 83397

MAP Case Management Supervisor
Vancouver & Lower Mainland
closes in 35 days (Fri, 1 Jul)
full time

Settlement Program – Metro Vancouver location

Regular full-time position at 35 hours per week starting as soon as possible




Assists with the day-to-day operations by co-ordinating the activities of the case management stream staff in accordance with ISSofBC established policies, procedures, and standards. Assists the Manager – MAP with program reporting. Conducts case file reviews and provides support to case management staff to resolve issues with clients in crisis.



Reports to:   Manager – MAP




  • Provides day-to-day operational guidance by co-ordinating case management stream staff work assignments ensuring a consistent case management approach for all clients
  • Reviews and identifies appropriate levels of support/intervention for clients including internal and/or external referrals.
  • Reviews all case management stream client files to ensure files are completed and closed as per established procedures.
  • Provides assistance, crisis management and subsequent follow-up for high needs clients including co-ordinating interventions with internal and external agencies.
  • Delivers para-professional counselling on a short-term or transitional basis to clients in crisis. Provide functional guidance to case management stream staff to help stabilize clients and, if necessary, link clients to mental health services.
  • Ensure case management stream staff always follow safety protocols and notifies the Manager immediately of any incidents of non-compliance.
  • Supports the ongoing learning of case management stream staff regarding issues such as working with multi-barriered clients, at risk clients, clients in crisis, and maintaining healthy boundaries
  • As required, may assist in the collection and compilation of reports, funding proposals and the annual budget
  • Performs other related duties as required.




Baccalaureate in Social Services, Psychology or related field supplemented by a minimum of three (3) years’ recent related experience with multi-barriered, at-risk clients OR an equivalent combination of education, training, and experience acceptable to the employer. Additional training in conflict resolution, case management, and/or coaching is preferred.  Second language an asset.



Skills and Abilities:

  • Demonstrated ability to communicate effectively in both written and oral English.
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public from differing cultural and linguistic backgrounds.
  • Proven organizational and administrative skills.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Demonstrated leadership and teamwork.
  • Proficiency in all aspects of Microsoft Office Suite.
  • Possession of and the ability to maintain a clear criminal record check.
  • Ability to carry out the duties of the position.



ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 



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Applications must include "2022-Settlement-10A" in the subject line and can be sent to:


Closing Date:  By 4 pm, Friday, May 6, 2022, or open until filled



Role Salary Range:  $26.86 - $35.11 per hour

Expected Starting Range:  $26.86 - $28.51.  Dependent on education, training, experience, and internal equity.  Wage grids are reviewed annually. 


Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.



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