Job Posting 83456

Coordinator, Annual Programs
Canadian Opera Company
Work From Home - Toronto Metro area
Toronto
closing today (Fri, 27 May)
full time  •  $40,000 - $45,000 annually

Coordinator, Annual Programs

 

The Coordinator, Annual Programs, supports the Annual Programs team in the development, fulfilment, and stewardship of broad-based and high-level donor programs, including Golden Circle, President’s Council, Friends of the COC, and Vox annual donors. Working alongside an active individual giving team, the person in this role is responsible for providing excellent communications and service, benefit fulfillment for the COC’s annual membership programs, as well as administrative duties related to fundraising, and processing/tracking gifts.

 

The ideal candidate is organized, highly collaborative, and enthusiastic about supporting a broad range of activities that demonstrate the impact and acknowledge the generous support of the COC’s annual members. They will have past experience in a customer service or fundraising environment and be comfortable interacting with donors, providing administrative support, and managing details of a confidential and financial nature.

 

KEY RESPONSIBILITIES

 

Donor Servicing & Benefit Fulfillment

  • Answer dedicated member phone lines; process ticket exchanges; process subscription and single-ticket purchases; provide excellent customer service and stewardship for Vox, Friends, President’s Council, and Golden Circle members
  • Work alongside the Annual Programs team to fulfill membership benefits (such as invitation mailings, booking working rehearsal tickets and reserved parking)
  • Attend events and performances as necessary and assist in coordinating the development team’s presence at the Welcome Desk
  • Track and maintain annual programs member recognition and program listings in the COC’s CRM (Tessitura)
  • Create and execute programming and activities for annual programs members along with the Annual Programs team and the Senior Manager, Donor Relations & Stewardship
  • Maintain event and performance attendance records
  • Facilitate on-site ticket pickups (via the Welcome Desk) and reserved seating for members at COC performances

 

Communications

  • Coordinate the annual Vox, Friends, President’s Council, and Golden Circle renewal and fulfillment letter process and gift coding in collaboration with the Senior Manager, Annual Programs
  • Provide support for donor prospecting campaigns
  • Facilitate gift follow-up communications for members
  • Coordinate calls and follow-ups regarding credit card processing errors

 

 

Administration

  • Provide general administrative support to the Annual Programs and Events & Engagement teams
  • Third-party donation management, ensuring the timely and accurate coding and fulfillment of gifts made to the Canadian Opera Company from public third-party foundations, such as Benevity Causes, CanadaHelps, United Way, Link Charity
  • Coordinate the re-pledging process for monthly giving members
  • Work closely with the Development Officer Pipeline & Prospect Management and Manager, Audience Insights to track donor information and ensure ongoing data base record hygiene, integrity, and accuracy
  • Coordinate donation coding and work alongside the Advancement Operations Officer to ensure timely processing and fulfillment for all annual programs donations

 

Requirements  

  • The ability to achieve in a fast-paced, demanding environment, where attention to detail and organizational skills are paramount
  • Previous experience in customer service, development, and fundraising
  • Excellent public relations and interpersonal skills and the ability to interact with donors, volunteers, staff, and the general public in an efficient yet tactful manner
  • Ability to manage a variety of tasks and prioritize competing deadlines
  • Creative thinker, with an ability to problem-solve with diplomacy and tact
  • Strong computer skills including word processing, mail merges, spreadsheets, and database/information management. Experience with the Tessitura database system an asset
  • Independent self-starter with strong negotiation skills and high level of personal initiative
  • Able to maintain a high degree of confidentiality
  • Able to work evenings and weekends throughout the year, as required
  • Consideration given to previous experience in an arts or not-for-profit work environment, and an appreciation of opera as a cultural art form
  • The COC has a vaccination policy in place; applicants must be able to comply with this policy and the successful candidate must provide proof of full vaccination.

 This is a full-time position with benefits.

 

ABOUT THE CANADIAN OPERA COMPANY

 

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. General Director Perryn Leech joined the company in 2021, forming a leadership team with Music Director Johannes Debus and Deputy General Director Christie Darville. The COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international reputation for artistic excellence and creative innovation. Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists. The COC Academy is an incubator for the future of the art form, nurturing Canada’s new wave of opera creators with customized training and support. The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world. For more information, visit coc.ca.

 

 

 

 

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