Job Posting 83519

Quality Improvement Manager
St. Leonard's Community Services
Hamilton area
Brantford, ON
closed 8 days ago (Fri, 20 May)
full time  •  Annual salary: $65,618 - $75,368 plus benefits


St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families.


Our Values

These aren’t just “lip-service” to us – we work and live by them.  If you do, too, we want to talk to you!

  • Inclusive – we value everyone and their unique perspectives and journeys
  • Compassionate – we care about our clients, our staff, partners, and the communities we serve
  • Collaborative – we work together to support our clients and community
  • Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
  • Innovative – we are open to change and continuous improvement
  • Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
  • Optimistic – we believe that everyone can accomplish their goals



The Quality Improvement Manager is part of a supportive, collaborative, senior leadership structure that is dedicated to effective client-centred service in a non-profit organization.  The QI Manager will lead and support implementation of quality improvement, strategic planning, and accreditation initiatives.  You will support the senior leadership and management teams across our sectors to gather feedback, analyze data, and identify necessary changes to improve services for clients and the work environment for staff.  The QI Manager will lead evaluation activities to demonstrate the impact we are having on those we serve.  You make a difference!    


The QI Manager:

  • Guides the development and implementation of the Agency workplan and strategic plan
  • Conducts statistical and data analysis to inform planning
  • Identifies opportunities for improvement at program, department, and Agency levels
  • Supports strategic direction within the Agency, ensuring a continuous quality improvement approach
  • Supports implementation of client, staff, and partner feedback mechanisms
  • Leads and/or supports change management processes
  • Oversees Accreditation process, ensuring compliance with standards
  • Engages in training and knowledge exchange to enhance overall staff and Agency capacity regarding data, data quality, data-driven decision making, evaluation, and quality improvement
  • Supervises and leads a small team of staff to collaboratively carry out quality improvement initiatives


Hours of work: Monday to Friday, 8-hour day shifts with times negotiable


Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development


A note about COVID-19:  Our Agency is committed to the safety of staff. We are following Public Health guidance on precautions regarding use of Personal Protective Equipment, screening of staff and clients, physical distancing, cleaning, hand hygiene, and testing.  If you are selected for an interview, we will answer any questions you may have on the precautions currently in place.



Annual salary: $65,618 - $75,368 plus shift premiums and benefits


The Perks

  • A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
  • An Employee Assistance Plan for all staff and their families
  • Paid Time Off for all staff
  • Fun events for all staff
  • Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
  • Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
  • An Agency committed to ensuring your physical and mental health/safety is paramount



  • Masters level (preferred) or University degree and experience in a related discipline (such as health, social services, health administration, statistics, quality improvement)
  • Minimum 5 years leadership experience
  • Demonstrated ability to lead quality improvement initiatives, analyze data, implement and evaluate programs/initiatives
  • Be proficient in MS Office and be familiar with databases
  • Have access to reliable transportation
  • Be able to manage occasional exposure to vicarious traumatic stress
  • Proof of vaccination against COVID-19


Start date: as soon as possible


St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.  We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation.  The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant.  We are grateful to have the opportunity to work in this community, on this territory.  We also acknowledge that the settler population has been able to benefit from this beautiful land.  We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.


The Agency values the diverse and intersectional identities of its clients and staff.  The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff.  The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


The Agency encourages applications from all qualified individuals.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.


Only those selected for an interview will be contacted.

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