Healthcare Navigator : Addictions

Full-time (35 hours/week), Contract position

May 2022 – March 2023

Job Summary

The Healthcare Navigator will facilitate access to services and case management for individuals living in Northwest Toronto who need addictions supports.  The Navigator will serve as a critical link between mental health and addictions services, primary and acute care, and social services to facilitate smooth transitions across the healthcare system for individuals and their caregivers.  The Navigator will work closely with the Wellness Team to ensure timely access to services and work with providers to address social determinants of health barriers.  The Navigator will also assist with data collection and analysis, and in the development of quality and process improvement initiatives.

Key Responsibilities

• Facilitate timely referral pathways for addictions services and programs for individuals
• Training and distribution of naloxone, distribution of harm reduction equipment, low-barrier witnessing to allow for early intervention in case overdose occurs, and harm reduction education and training
• Provide low threshold access to services and case management, including provision of services at times when people use drugs, including weekends and nights when other services are closed
• Identification of people within service sites (e.g., shelters/respites/hotels) for further training to act as onsite resources
• Act as support/liaison/navigator for individuals along their care journey
• Ensure clear and timely communication between care team providers
• Assist and empower clients to engage in self-management of condition(s) by establishing relationships, follow up, and providing resources as needed
• Complete timely documentation utilizing identified electronic record software
• Support quality improvement initiatives through identification, management, and compilation of data metrics to measure impact

• Ensure the use of evidence based, health literate educational materials

• Participate in case conferences and team planning meetings as required

• Handle other related duties as assigned.

Qualifications

• Social Work degree from a recognized university
• Minimum of three years’ work experience in social services or community health setting
• Experience working with, and extensive knowledge of local social services, health care organizations and community resources relevant to the client population
• Experience working in culturally, socially and economically diverse communities
• Excellent interpersonal, oral and written communication skills
• Proven understanding and knowledge of working with persons with mental health and/or addictions issues as well as an understanding of the intersectionality of systemic barriers and social determinants of health
• Demonstrated ability to exercise sound judgement and decision-making skills
• Demonstrated initiative and experience working independently with minimal supervision
• Fluency in English and language(s) common to Northwest Toronto (Spanish, Vietnamese, Italian) considered an asset
• Proficiency with Microsoft Office programs, EMR and ability to learn and master other computer programs as needed
• Flexibility to work evenings, weekends and at various locations

Please be advised that all staff, students, and volunteers must be fully vaccinated. Proof of vaccination (or medical exemption) is a requirement for employment.

Black Creek Community Health Centre is an equal opportunity employer that serves one of Toronto’s most diverse neighbourhoods.  Applicants from racialized and other marginalized communities, including Francophones and Indigenous, are strongly encouraged to apply.  Accommodations will be provided for candidates with disabilities, where needed and on request, to support their participation in all aspects of the recruitment process.

Please send application to

Note that only candidates selected for an interview would be contacted