Job Posting 83637

Service Centre Analyst
Community Living British Columbia
Vancouver & Lower Mainland
Vancouver, BC, Canada
closed 5 days ago (Wed, 18 May)
full time

We are proud to be selected as one of B.C.'s Top Employers for 2022!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Lives filled with possibilities in welcoming communities. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Service Centre Analyst at CLBC, you will work as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.

As a key member of the IT Operations and Development work team, you will be responsible for:

  • Enabling/training users to use technology-related resources
  • Ensuring technical issues and requests are dealt with in an effective and timely manner
  • Ensuring business process issues and requests are dealt with and well understood.
  • Provide statistics, reporting and other information to the group on a regular basis
  • Liaising with Workplace Technology Services, MCFD and Solutions BC for issue resolution, general communications, and coordination of service and support requests.

This is the role for you if you are able to work effectively in a diverse, complex and dynamic environment where shifting priorities are common and expected. Superior judgment, problem-solving skills, analytical abilities, and excellent customer service are key skills required for this role.


  • Bachelor of Science in Computer Science, Information Management or Management Information Systems and 5 years related experience; or a diploma in Information Technology with 10 years related experience; or other relevant equivalent combination of education, experience and training may be considered

  • Experience in systems analysis, software development and production support; and demonstrated familiarity with all phases of the software development life cycle.


As a CLBC employee, you will receive a comprehensive benefits package, including a pension, flex days, generous vacation and special leave to attend to personal/family matters, life insurance, and salary protection for sick days and if needed, long-term disability. Our development policies and programs ensure continuous learning and offer an opportunity for professional development and skill-building.

Location: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility.

Travel: Occasional travel is required.

Additional Info:
This position is posted to fill a new vacancy
Term/Status: Regular/Full time
Classification/Salary: Info Systems R18 / Starts at $54,933 annually plus a 3.3% temporary market adjustment

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.


Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Community Living BC is an equal opportunity employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!