Job Posting 83722

Manager, Resource Centre
MPA Society
Vancouver & Lower Mainland
closed 5 days ago (Mon, 23 May)
full time  •  TBD

MPA Society is an accredited and award-winning non-profit service agency that has supported people living with mental illness for over 50 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, vocational, recreational, advocacy and housing programs that support people in their own communities.

The MPA Resource Centre, located at Fir and 7th in Vancouver, provides a safe community setting where our members can socialize and engage in peer support in a welcoming and non-judgmental environment. It is a lively and dynamic work environment providing a range of supports and services including hot meal program, weekly food bank, access to shower and laundry facilities, social programing including conversation clubs, ping-pong tournaments, art projects, and sports and fitness activities. The successful candidate will be managing a team of approximately 15 staff (full-time, part-time, and casuals), and working with both internal and external stakeholders and community partners.

At MPA Society, the unique capabilities and talents of our employees are our greatest asset. We believe that a diverse workforce and inclusive workplace culture enhance our ability to work in partnership with the diverse communities and people we serve. MPA Society hires on the basis of merit, and we encourage applications from all qualified individuals.  


POSTING NUMBER:                         2022-038

POSITION:                                         Regular Full-Time Manager, MPA Resource Centre

UNION:                                              Non-Contract / Excluded

HOURS OF WORK:                           9:00am - 5:00pm or as operationally required

START DATE:                                     ASAP


All candidates subject to a criminal records search.

Please see Job Description and Qualifications below.


Please indicate posting number 2022-038 when sending applications and resumes to:


Please note that only short listed candidates will be contacted. Thank you for your interest and we encourage you to continue checking the MPA Society website for future opportunities. 


TITLE:                  Manager, Resource Centre

REPORTS TO:     Operations Director

SUPERVISES:      Resource Centre Coordinator, Social Programmer, Homeless Outreach Worker



The Manager is responsible for the daily operations of Resource Centre programs and services. In collaboration with the Director, the Manager is responsible for the development and implementation of innovative new programs and services as well as the development, implementation and adherence to best practices.

The Manager works collaboratively with a range of partners, both internal to the organization and external community partners, to ensure that Resource Centre programs and services are responsive to the current and future needs of members and are delivered in the most efficient and cost effective manner. Ensures agency policies are maintained and contributes to the development of new policies and procedures.


  • Ensures that all programming and services implemented are consistent with the principles of Psychosocial Rehabilitation, the determinants of health and the mission, vision, philosophy and beliefs of MPA Society. Maintains regular contact with program participants to maintain an understanding of their needs and address any issues or complaints. Maintains program facilities and equipment ensuring preventative and responsive measures are undertaken.
  • Maintains staffing levels by establishing roles and responsibilities of direct reports including the recruitment and orientation of new employees to ensure that they have the desired competencies, skills, abilities, beliefs and temperament to fulfill their individual roles and responsibilities. Evaluates performance, directs and coaches staff, and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources. Solicits and orients volunteers and student placements for post-secondary institutions within established agency guidelines, policies and protocols. Develops work schedules in response to operational needs. Ensures completion of payroll and scheduling and reviews for accuracy.
  • Works within an established budget, monitors expenditures and approves accounts payable. Makes any required actions necessary to ensure program and services are provided within the established budget in collaboration with members of the senior management team. Maintains financial records for programs. Performs reconciliation and analysis of program banking and other financial records. In collaboration with the Operations Director, reviews program requirements and provides details for the preparation of the annual budget
  • Maintains professional contact with funders and external agencies and organizations, ensures the implementation and fulfillment of contract deliverables, and responds to additional funder requirements. Works collaboratively with the Director in negotiating any changes to the deliverables of contracts with various funders. Assists in the preparation of grant submissions.
  • Maintains positive relations with area residents by establishing regular contact with neighbours, participating in local area events and through the development of strategic partnerships with various members, groups and organizations within the community. 
  • Performs other related duties, participates in special projects, and addresses business issues as assigned by the Operations Director.


A level of education training and experience equivalent to a Bachelor’s degree in Behavioural Sciences or a relevant field plus 3 years management experience in mental health in a unionized environment.

Knowledge of programs and services in the areas of mental health and addictions, harm reduction, psychosocial rehabilitation and the determinants of health.

  • Ability to define priorities and manage time effectively in dealing with multiple priorities
  • Demonstrated knowledge of human resources practices in a union environment
  • Highly developed critical thinking, analytical and problem solving skills
  • Strong interpersonal skills and written and verbal communication skills
  • Proficiency in Microsoft Office
  • Satisfactory Criminal Record Check
  • Satisfactory result from a TB skin test
  • Class 5 unrestricted British Columbia Drivers License

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