Bruce House is seeking an individual with a passion for providing compassionate and caring support services to people living with HIV from a strength-based and anti-oppressive lens. If you have the ability to see clients as individuals whose needs require a one-on-one approach and enjoy working in a collaborative environment without silos, then we want to hear from you.
Tasks & Responsibilities
- Complete intake documents and assessments with all clients; develop action plans with clients and support their ability to achieve their goals in the selection of services and resources by consulting with program coordinators.
- Engage in advocacy and networking to support the agency’s mandate.
- Provide clients with up-to date holistic information on HIV and social determinants of health; ensure clients are informed of available services and upcoming events via emails, telephone calls, and newsletters.
- Connect and build relationships with other service providers and community members including AIDS service organizations to better serve clients.
- Attend trainings in the areas of harm reduction, health care, housing, settlement, addiction, mental health, settlement etc. as needed.
- Conduct surveys to assess the needs and assets of people living with HIV accessing services.
- Support the development of client service programs with the perspectives of social determinants of health
- Order and organize deliveries of food bank and other resources (e.g, gift cards, bus vouchers) as needed. Pending additional funding, this may require coordinating more resources.
- Update Bruce House client forms and documents as needed
- Complete monthly Operational Reports for Board and management.
- Works with and reports to Manager of Volunteer Services and Community Relations.
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, and Bruce House policies.
- Submitting expense accounts.
- Produce written and electronic reports and records.
- Attending staff meetings, program team meetings, and other meetings as required.
- Contributing to the ongoing development and evaluation of Bruce House programs.
- Maintaining a comprehensive knowledge of social, environmental, and cultural issues related to HIV and AIDS.
- Empathetic and active listener.
- Able to work collaboratively with different stakeholders (e.g. clients, other service providers, managers and staff, community leaders, peers).
- Proactive with strong problem-solving skills.
- Comfortable interpreting and applying guidelines in complex situations.
- Commitment to anti-oppression values.
- Able to maintain appropriate boundaries.
Physical and Cognitive Demands
- Attention to detail and follow-through.
- Ability to assess clients’ needs and determine service priorities
- Able to lift and carry items such as grocery bags, small household items, etc.
- Exposure to clients in crisis and to their trauma.
- Capacity to effectively organize and prioritize own work.
- Moderate to high degree of emotional self-awareness and skills required to develop and maintain good relationships, communicate clearly, work well in a team, and manage conflicts.
- Responsive to possible rapid changes in priorities.
- Bilingual (English and French) preferred.
Education and Experience
- A degree or diploma in health or social services or significant relevant experience.
- Knowledge and experience of psycho-social issues related to HIV.
- Knowledge of community and social service resources.
- Knowledge of Microsoft Office programs and database programs.
- Knowledge of social determinants of health, and their impact on marginalized communities.
- Knowledge of harm reduction.
- Experience working with diverse communities.
Conditions of Employment
- Comfortable working in an office, working virtually, and occasionally working in the community with clients.
1-year full-time contract for Parental leave of 35 hours a week.
Bruce House welcomes all applicants to apply. Please do not hesitate to let us know if you need any accessibility accommodations.
We strongly encourage People Living with HIV to apply.
Bruce House recognizes that certain communities are historically racialized, marginalized and otherwise disadvantaged; we welcome members from these communities to apply for this position. Self-identification by candidates is completely voluntary.