Job Posting 83805

Community Resource Specialist – Database Curator
Canadian Mental Health Association - Edmonton Region
Edmonton area
closes in 16 days (Mon, 13 Jun)
full time  •  $41,061 - $54,034

Job Title:               Community Resource Specialist – Database Curator (CRS-DC)       

Program Area:       211 Program

Job Level:              Program Coordinator

Reports to:            Team Lead, 211 Community Resource Database    

Work Hours:          Monday – Friday; 8:30am-4:30pm  


Organization Summary  

CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness.


Job Summary

Reporting to the Team Lead, 211 Community Resource Database, the Community Resource Specialist – Database Curator (CRS-DC) is responsible for the maintenance and verification of the 211 database, a source of information for government and community-based health and social services. The free and confidential service can be accessed 24 hours a day, in more than 170 languages, by phone, chat, text, and web. 211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one. The CRS-DC is part of a team that manages the government and social services data relevant to the 211 service, while ensuring adherence to required accreditation standards for the program. The CRS-DC identifies and researches new and updated community services information to respond to the changing needs and resources of communities in Alberta.


Job Duties and Responsibilities

Program Administration

  • Maintains digital information records in the database of community, government, and social services
  • Ensures easy availability of current and accurate information for users by:
  • Ensuring new and updated information is entered into the database
  • Ensuring data entered adheres to Alliance of Information and Referral Systems (AIRS) standards and is consistent with program policy and procedures
  • Ensuring consistent application of 211 LA County Taxonomy in accordance with established principles
  • Supporting administrative contacts to effectively submit new information and update existing information on their agency listings
  • Identifying and researching new and updated information on community services
  • Identifying and reporting issues to the Team Lead as they relate to the display of records, the ease of access/use, and the operation of agency accessed information and referral databases
  • Identifying challenges that arise with procedures, providing ideas for possible solutions, and updating related documentation to improve program functioning, in conjunction with the Team Lead and with input from team discussions
  • Participating in examining policies and procedures regarding listing criteria for information maintained within the database
  • Assists with the preparation and maintenance of publications and resource lists as required
  • Supports database quality assurance measures


Professional Ethics and Development

  • Practices the profession in a manner consistent with the AIRS Ethical Principles for Community Resource Specialists
  • Engages in professional development activities to continuously improve knowledge and skills, and therefore the quality of the service
  • Maintains a high level of self-awareness, effectively manages priorities, and responds to stress and its effects through self-care and mutual support


Client/Stakeholder Relationships

  • Engages in projects that establish, enhance, and disseminate resource data that furthers users’ access to information
  • Responds to enquiries and questions about the database or agency and program publications
  • Supports database engagement and stakeholder relationship building



CMHA-Edmonton recognizes that candidates all have different skills and experiences to offer. While we are highlighting desired qualifications in the following sections, it is not a checklist. We encourage everyone interested to apply and indicate how you would successfully take on the role even if you have unconventional experiences or qualifications.


  • Related post-secondary Diploma (in a Human Services or Social Science field preferred)
  • Minimum 1 year of experience in a data entry/administrative support role that included proofreading materials, editing documents or records management
  • Knowledge of database principles is an asset
    • Successful attainment and maintenance of the Certified Resource Specialist (CRS) designation
  • Acceptable attainment and maintenance of a Police Information Check
  • Experience in the use of information and referral systems including taxonomy (preferred)



  • Strong interpersonal, verbal, and written communication skills
  • Ability to proofread materials in different formats and utilize editing skills to make information clear and concise
  • Ability to work independently, set priorities, and meet deadlines in a challenging environment
  • Organizational and problem-solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management skills
  • Ability to maintain effective, cooperative working relationships with other staff and volunteers
  • Ability to liaise effectively with community agencies and maintain good relationships
  • Ability to research, assimilate, organize, analyze, and summarize information
  • Ability to effectively use Microsoft Office and other program software


Required Training for the Position

Within the first 3 months of employment:

  • First Aid/CPR Training
  • Self-harm Training
  • Crisis Management Training/Non-violent crisis intervention
  • Diversity and Cross-Cultural Training
  • Aboriginal Awareness Training


Within the first 6 months of employment:

  • GBA+ Training
  • Brain Story Certification
  • Mental Health First Aid

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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