The Senior Manager, Conferencing & Building Operations is responsible for overseeing the day-to-day operations of the Students’ Union Building itself, as well as special activities within the building. Specifically, this position manages the Students’ Union Facilities & Operations team, and the Conferencing & Events (C&E) Operations Unit.
The Students’ Union (SU) operates the Students’ Union Building (SUB) at the University of Alberta North Campus, creating a unique space on campus for all students. The SU provides primary maintenance and custodial services for the building. Partnerships and relationships with the University’s facilities and trades teams is key to the success of the SU’s operation of the building, as the SU relies on their support and services for many larger projects. The Senior Manager acts as the SU’s designated Building Manager. As such, a key role is to foster these partnerships and relationships. The position will also regularly liaise with department heads and senior leadership of the Students’ Union as well as other building users regarding facilities-related matters.
SUB is one of the top student destinations for non-academic activity on campus. To help fulfill the mission of the building, the SU operates the Horowitz Events Centre. The Horowitz Events Centre is the largest physical operation in the building, consisting of 32,000 sqft. of event space, including a 700-seat soft seating theatre, multiple meeting rooms and multi-purpose venues. In 2019, the Horowitz Events Centre serviced over 4000 events, providing both activity space and catering services across the University of Alberta campus.
The Senior Manager will provide high-level, day-to-day operations leadership and support to all operational teams that make both the building and the Horowitz Events Centre run. They will be required to foster growth and empowerment amongst team members. They will have direct reports in multiple areas, and will ultimately be responsible for all staffing of the event services, custodial, and maintenance units of the Students’ Union.
The Students’ Union strives to operate as efficiently and flexibly as possible. As part of our mission, we provide employment opportunities to many current and recent students. Strict and thorough policies and processes are key to success in this environment, and the Senior Manager will be expected to operate in a very process driven manner, with a strong aptitude towards understanding and utilizing digital tools to be as effective as possible in both staff communication and reporting.
The position is responsible for ensuring the ongoing growth and development of value within the portfolio, ensuring compliance with requirements and best practices, and ensuring alignment with the organization’s principles, goals and objectives as articulated through the Students’ Union Strategic Plan and other sources of vision.
In light of the role’s breadth and complexity, it is not possible to fully define or describe all roles and responsibilities in a document of this kind; however, a number of key roles and responsibilities are listed below.
ROLE AND RESPONSIBILITIES
- Ensure the ongoing, effective operation of all elements of the units within the portfolio, including both front-of-house and back-of-house activities.
- Directly supervise and provide direction, mentorship and guidance to managers and supervisors within the portfolio, ensuring that staff have the tools and knowledge required to perform their duties effectively.
- Develop, maintain and implement the overall strategic vision for the portfolio, based on guidance from the Director, the General Manager, the Executive Committee and the Students’ Union Strategic Plan.
- Foster a culture of inclusivity, cooperation, communication, productivity, personal development and a positive team attitude among all staff.
- Ensure the resolution of all customer service, operational, financial, human resource, communications, safety, legal, risk and regulatory concerns that arise within the portfolio.
- Oversee the effective execution of operational and administrative activities, health and safety programs, marketing and promotional strategies, and training and development programs throughout the portfolio.
- Understand and perform the duties of all staff positions within the portfolio on a regular, fill-in basis during periods of peak demand and during staff shortages.
- Lead a variety of special projects as well as interdepartmental and inter-organizational initiatives.
- Maintain the operations in accordance with all relevant legislation, regulations and policies including those of the Alberta Gaming, Liquor & Cannabis Commission, Alberta Health Services, the City of Edmonton, the Students’ Union and the University of Alberta.
- Develop and maintain relationships of strategic importance within the Students’ Union, the University of Alberta and outside organizations. Foster collaborations between these stakeholders and members of the operations team.
- Ensure adherence and awareness by all staff of Students’ Union policies and procedures. Develop, communicate and enforce departmental policies and procedures, including effective financial, inventory and operational controls.
- Foster a culture of innovation and organizational strengthening. Promote the development of various workflow, process design and change management activities.
- Maintain a strong ongoing understanding of industry trends and opportunities.
- Develop and implement annual operating plans, and undertake other research and planning activities.
- Ensure that the overall appearance, condition and safety of the premises and assets are maintained.
- Regularly participate in management group and team meetings, and provide leadership at meetings as directed.
- Work flexible hours as needed to ensure that services are delivered efficiently, on time, and in the best interest of the client.
- Participate as a team member in miscellaneous tasks as may be identified from time to time by the HEC Management Team.
- Provide direct and ongoing support to the Director in the fulfillment of their duties and projects.
- Perform other work-related duties as assigned by the Director and/or the General Manager.
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
- Minimum three years of management/supervisory experience and relevant post-secondary education, or an acceptable combination of education and experience (some level of supervisory experience is required)
- Excellent organizational and strong writing skills are required
- Must have excellent communication and interpersonal skills
- Ability to work with little or no supervision
- Ability to work with students, staff, University faculty and administration with a dedication to providing excellent customer service
- Computer skills, including proficiency with Microsoft Office, are a requirement. Experience with Mac operating systems will be considered an asset
- Must be able to work a varied schedule including evenings and weekends
- Experience in building or facilities management and maintenance will be considered an asset
- Experience in a theatre will be considered an asset
- Knowledge of budgeting and staffing procedures will be considered an asset
- Experience in the arts and culture or entertainment industry will be considered an asset
- Experience in a bar or hospitality venue will be considered and asset
- ProServe certification will be considered an asset
- Experience in managing multiple units and diverse operations
- Awareness of, or experience with, the Students’ Union, the University of Alberta, or similar organizations
- Familiarity with Alberta Gaming, Liquor & Cannabis Commission, Alberta Health Services and City of Edmonton regulations
- Experience in project management and change management
- Experience in managing a unionized staff environment
- Number of hours worked per week may vary, with an average of 37.5 hours expected
- Willingness and ability to work varying hours – including weekends and evenings
WHAT WE OFFER
- Comprehensive health, dental & vision benefits for you and your family
- Life & disability insurance
- A matching RRSP contribution program
- Generous and flexible vacation benefits & other leave
- An open, supportive, collaborative and innovative organization -- we thrive on the great ideas of our team
- The opportunity to make a difference by working at a not-for-profit organization
- An annual Wellness Spending Account to better your life outside of work
- Additional training & professional development opportunities
EQUITY AND INCLUSION
The SU’s mission is to serve, engage, and represent students. To do that well we need an organization that is representative of the students we serve. We are committed to creating a diverse environment that fosters a sense of belonging and empowerment. We actively encourage applications from members of groups experiencing barriers to equity.