Job Posting 84238

Membership Administrator
YMCA of Northern BC
North Coast / Nechako / North East
2020 Massey Dr Prince George BC
closes in 3 days (Thu, 30 Jun)
full time  •  21.00/hour

Membership Administrator

Location
Prince George Family YMCA

Hours

Full Time – 30-35 hours per week

Flexibility in availability morning, evenings, and weekends is an asset.

What you will gain

$21.00/hour

Starting at 3 weeks vacation

YMCA Membership

Paid sick days

Sick days for family members

Benefits Package

Annual YMCA Pension Contribution of 5%

Discount on child care (Excluding infant and toddler care)

Responsibilities and abilities

  • Promote and actively sell memberships to potential members.
  • Provide accurate and up to date program registration and information.
  • Be efficient, highly organized and pay attention to detail.
  • Completing telephone sales calls to potential members.
  • Accurately and swiftly handle sales transactions.
  • Report on statistics as required or requested.
  • Supports communication pieces as required.
  • Monitors cash and maintains float, oversees filing and invoicing community partners.
  • Check and correct paperwork; follow up with staff as necessary.
  • Updates call list and tracks phone calls.
  • Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility.
  • Coordinates with the Centre Manager to evaluate services on an ongoing basis, respond to emerging needs, and foster a culture of continuous improvement.
  • Performs other assigned or related duties to Membership Services.

Qualifications

  • Competency working with excel spreadsheets and other data collection tools.
  • Experience working with Active Net Registration system is an asset.
  • A combination of experience and training related to sales and services.
  • Experience training staff and coaching performance.
  • Clear Criminal Record Check and Vulnerable Sector Search.
  • Current Occupational first aid and CPR certification.
  • Excellent oral and written communication skills.
  • Excellent time management skills.
  • Physical ability to do the duties required.

There is an expectation that the Membership Administrator will attend staff meetings, planning sessions and training events as required.

Other related duties as directed by direct supervisor or another member of the YMCA Senior Leadership team.

 

Competencies


In addition to bringing a commitment to YMCA vision and values, and an orientation to service, the candidate should possess the following competencies:

  1. Leadership/Coaching – Ability to direct and develop performance of others to achieve desired
  2. Negotiation/Communication/Interpersonal Skills Able to speak, write, listen, and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the
  3. Planning/Organizing – Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term
  4. Problem Solving – Ability to identify an issue, gathers and processes relevant information, determine possible solutions, selects appropriate responses, and implements and evaluates
  5. Service Strategy – Ability to identify the needs and wants of members/participants as a priority and respond in an effective and timely manner to enhance every person’s YMCA
  6. Initiative/Enthusiasm/Innovation – Ability to manage and lead in order to achieve and exceed identified
  7. Community Awareness and Understanding – Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the
  8. Teamwork/Cooperation - Ability to work cooperatively and productively with others within and across organizational units to achieve common goals; demonstrate respect, cooperation, collaboration, and consensus-building.
  9. Self-Management - Ability to appropriately manage one’s own emotions and strong feelings; maintain a calm and tactful composure under a broad range of challenging circumstances; and think clearly and stay focused under pressure. Encompass self-regulation and mindfulness.

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