Position title: Settlement Worker – Digital Skills Focus (Part-Time – 17.5 hours/week)
Reports to: Settlement Lead / Settlement & Family Programs Manager
This Settlement Worker position provides direct client services and supports newcomers to adapt to life in Canada. Through an integrated services approach, the Settlement Worker conducts one-on-one detailed needs assessment and referrals, one-on-one information and orientation, group information and orientation, service bridging, community connections, client outreach, resource development, and ensures service accessibility for all eligible clients. In addition to providing direct settlement support services, this position supports the enhancement of digital skills through the development and delivery of digital literacy training programs and one-to-one support services for clients with low or no digital literacy skills to reduce barriers to participation in services.
- Develops digital literacy programming and delivers group workshops to support clients with low or no digital literacy skills and helps strengthen skills and reduce barriers to participation
- Provides one-to-one support for clients, as required, to increase uptake of settlement services and increase client engagement
- Conducts needs and assets assessments, develop service/settlement plans and provides service bridging and referrals for eligible clients.
- Provides eligible individuals and families information, orientation, community connections, employment supports using a variety of delivery methods (online, telephone, email and in-person)
- Conducts group information sessions and workshops using a variety of service delivery methods as is suitable to meet deliverables with a special emphasis on increasing accessibility to services
- Provides support to Settlement, Language and Employment front desks with intake and client services (in person, via phone and online)
- Assesses and respond to clients in crises / presenting with visible trauma (via phone, online or in person) and provides immediate support and intervention, notifying the Leads and Managers when a more in-depth service intervention is required
- Keeps informed of current resources, trends, needs, changes, and service gaps in the general community and in specific client communities
- Develops partnerships with service providers to effectively link clients with appropriate community services (e.g. school districts, recreation centres, libraries)
- Keeps informed of programs and services at Impact North Shore and resources within the North Shore community.
- Conducts outcomes measurement, program/service promotions, reporting, client feedback collection and administrative tasks required
- Attends and takes an active role in departmental, all-staff, and community meetings
- Ensures all required service data is correctly inputted into Impact North Shore and government databases; abide by privacy, confidentiality, and secure data storage guidelines; and swiftly respond to queries regarding service data quality
- Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and understand clearly the role this position plays in achieving contractual goals and outcomes
- Provides first language services, as required, to enhance the client experience
- Performs other duties as assigned by the Settlement Leads/Settlement and Family Programs Manager
- Values. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect.
- Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
- Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meet changing demands of clients, funders, and other stakeholders.
- Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
- Engagement. Shows a passion for the job and the mission of Impact North Shore.
- Effective Communication. Fosters open communication listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
- Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are met on time and according to agreed standards.
- Strong knowledge of video-conferencing tools (e.g. Teams, Zoom, Moodle) and other devices (tablets, smartphones and PCs)
- Ability to develop a digital literacy program curriculum and facilitate workshops and one-to-one sessions using a client-centered approach
- 2 years’ experience in a direct client service role, preferably with immigrants and understanding of the immigrant and refugee experience, and settlement-integration stages/process
- Bachelor's degree in Community Development, Humanities, or Counselling or High School completion with a diploma or certificate in Community Development, Humanities, or Counselling and/or relevant experience.
- Knowledge of Canadian legal, political, cultural, employment, educational, and economic systems
- General and culturally-specific community resources and services on the North Shore
- Experience in establishing professional boundaries with clients
- Sensible and sound judgement
- Ability to work in a team environment, as well as a capacity to self-motivate and work independently
- Excellent knowledge of Outlook, Microsoft Office Suite, Zoom and Moodle, ability to deliver services using a variety of platforms and ability to conduct technical trouble-shooting to support services delivery
- Strong administrative and client service skills
- Strong interpersonal skills and excellent communication and organizational skills
- Sensitivity to diverse cultural values and individual experiences
- Ability to work a flexible schedule to support the service delivery during the daytime and evening hours, as needed.
- Ability to speak, read, and write in fluent English with second language an asset
- Work Environment: The current work environment during the pandemic is both remote and in-person, however this is subject to change depending on public health recommendations and service delivery requirements. For remote work, a strong internet connection and a quiet space to ensure confidentiality is required during phone calls.
- Salary: $24.00 - $27.00 per hour commensurate with experience
- Work Schedule: 17.5 hours/week (schedule may vary)