Job Posting 84534

Manager, Facility Operations - NEW Bettie Allard YMCA
YMCA of Greater Vancouver
Vancouver & Lower Mainland
555 Emerson St, Coquitlam
closing tomorrow (Sun, 26 Jun)
full time  •  Under review, includes benefits

The New Bettie Allard YMCA

This 55,000 square-foot modern centre of community will give more than 16,000 children, teens, adults, and seniors each year the opportunity to be healthy, connected and engaged.


Date Posted:        June 3, 2022


Position Title:       Manager, Facility Operations


Location:               Bettie Allard YMCA (555 Emerson St, Coquitlam)         

Terms:                   Permanent, Full-Time


Start Date:            To Be Determined / As soon as possible


Salary:                    Under review, includes benefits

Reports To:           Director, Facility Services



  • Typical 7 hour work day / 35 hour work week
  • Extended Health and Dental Benefits
  • Competitive paid vacation time off
  • Paid sick time and leaves
  • YMCA Staff Membership
  • Business Casual
  • Training and Professional Development Opportunities
  • Employee Assistance Program
  • Be part of a charitable organization that positively impacts the community


A New Y for the Tri-Cities

We believe everyone needs a safe and welcoming place to call their own. That’s why we are building the Bettie Allard YMCA in Coquitlam to be an inclusive home away from home for all people.


The Bettie Allard YMCA will be that special place for underserved families, new immigrants, young children and older adults in this rapidly growing Tri-Cities neighbourhood. Let’s build this community together!


For over 135 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health, fitness & aquatics, child care, camping, employment & community services to over 120,000 participants annually.


Nature and Scope:

The Facility Operations Manager reports to the Director, Facility Operations and works collaboratively with all YMCA supervisors and support staff. The successful applicant oversees the facilities maintenance of a YMCA Facility, including the maintenance of all major equipment and systems, HVAC, boilers, plumbing, electrical, etc. The Facility Operations Manager works in cooperation with program staff with respect to scheduling, delegation, logistics and budgeting to ensure the successful delivery of programs/services. The Facilities Manager provides leadership, guidance, supervision, and is responsible for aspects of human resources and employee relations of buildings operations staff and volunteers.  This position helps to develop, implement and evaluate policy, procedures and practices related to building services. As part of the leadership team, the Facility Operations Manager participates in leadership meetings and activities, as well as provide philanthropic leadership in the YMCA Annual Campaign. 



Major Responsibilities:

Facilities Management

  • Provides leadership to the cleaning and maintenance of a YMCA community centre ensuring a clean, safe and well-maintained centre.
  • Provides hands-on services and direction related to the maintenance, cleaning and laundry contracts.
  • Maintains YMCA standards and prepares and implements SAM Action Plan - cleaning and maintenance.
  • Directs and co-ordinates all relevant trades people for repairs and maintenance performed on equipment, building systems, refurbishment and capital projects, as required.
  • Monitors contract services to ensure quality standards are met and contract compliance.
  • Verify that equipment, materials and projects also conform to applicable standards, procedures, and by-laws.
  • Responsible for aquatic water quality. Ensures water tests are conducted regularly, results are recorded and followed up on, and operator adjustments are made to ensure water is maintained at optimal conditions as per health and safety regulations.
  • Develops, maintains and controls cleaning, maintenance, and refurbishment expenditures in accordance with the approved budget.
  • Implements approved facility refurbishment program in accordance with guidelines set out by the Association's Facility Development Team.
  • Gives leadership to the Occupational Health and Safety Committee. Ensures the health and safety of employees by implementing safety practices and procedures (including WHMIS) in accordance with Work Safe BC.
  • Produce annual and semi-annual reports on all building systems, equipment and grounds.
  • Oversee the maintenance of accurate records.
  • Provide after hour on-call services for building emergencies as necessary.
  • Procurement: responsible for purchasing of supplies, placing orders, receive supplies, check invoices against orders and goods received, and store and distribute supplies.


Business/Financial Management

  • Collaborate with Directors and General Managers in the negotiation and management of funding and performance contracts with external bodies. Ensure performance targets are met, taking corrective action when required.
  • Monitor expenses, review budget reports, and recommend changes, providing input into budget preparation.


Staff Management

  • Plans and identifies resource needs and liaises with HR for hiring of new staff.
  • Ensures new employees and volunteers receive role and program specific orientation and training.
  • Coaches, develops and supports employees and volunteers to achieve excellence in service delivery.
  • Deals with performance issues using the required steps in the discipline process, up to and including termination.
  • Set performance goals and objectives and determines professional development requirements
  • Supervise staff by performing duties such as scheduling and coordinating work assignments, conducting site inspections, spot-checks, evaluate employee performance and determine related training and orientation requirements.



Internal Leadership

  • Participate in and seek opportunities for own continuing professional development
  • As part of the leadership team, the Facilities Manager  participates in leadership meetings and activities, as well as provide philanthropic leadership in the YMCA Annual Campaign. 
  • Perform other related duties as required by the Directors, General Managers, or designate.


Qualifications & Experience:

  • Fourth Class Power Engineers certificate, trade certificate, or Certified Facility Management designation or equivalent in Building Facility Management.
  • Minimum of 5 years related experience in skilled trades and/or building maintenance, preferably in one or more of the following areas: Electrical/Plumbing, Operating Engineering/Pneumatics, Mechanical HVAC, Pool filtration/water chemistry
  • Experience in pool operation an asset; Pool Operator Certificate preferred (certification must be obtained within first three months).
  • Previous experience in a supervisory position and in achievement of administrative tasks
  • Knowledge and experience with wireless technology including CRM systems, conditioning equipment with integrated television etc. and CRM, kiosks an asset
  • WHMIS Workplace Safety Core Training. First Aid Certificate.
  • Ability to operate basic computer programs: Microsoft Office in Windows environment.
  • Aptitude for figures and numbers.
  • Knowledge and experience in ensuring compliance with related legislation
  • Excellent leadership skills, results oriented, driven by initiative. Ability to work with minimal amount of supervision.
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with suppliers, stakeholders and members including participants, staff and volunteers; excellent written communication skills.
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity.
  • Focus on quality, creativity and innovation
  • 3 reference checks
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
  • The YMCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be fully vaccinated, as per the timeline set out by the province


The YMCA of Greater Vancouver is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.



In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:

Leading Self

  • Evolve in Professional Capability – Commit to being better
  • Achieve Excellence and Authenticity – Show up with the best version of you

Leading Others

  • Develop the Potential in Others – Help people grow and lead
  • Create a Culture of Connection – Build bridges between people and partners

Leading Mission

  • Think and Act Strategically – Make good decisions and act on them
  • Make an Intentional Impact – Advance the strength and cause of the Y

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