Job Posting 84573

Supportive Housing Case Manager
Phoenix Society
Vancouver & Lower Mainland
closing tomorrow (Mon, 4 Jul)
full time  •  $21.87 - $23.84

Title: Supportive Housing Case Manager – The Nest
Location: Surrey
Position Status: Full-time, 37.5 hours/wk
Reports to: Program Manager, The Nest
Salary: Level 4, $21.87 - $23.84 per hour

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies!


Job Summary

A member of an integrated staff team combining; mental health work and peer support services. The Supportive Housing Case Worker facilitates goal-orientated positive change, meeting residents where they are at, whether that is from a harm reduction lens or a supportive recovery transition. This position is accountable for

  • Case management including resident orientation, intake, group facilitation, monthly case planning
  • Develop individual support plans
  • Team leadership
  • Resident support and community collaboration
  • Quality assurance

 Essential Duties and Responsibilities

Case Management

  • Forms and maintains effective collaborative relationships of accountability on support plans with residents for the purpose of facilitating resident’s success in a supportive housing program in the areas of education, employment, treatment/recovery, volunteer participation and independent living.
  • Actively involves the resident in action planning and encourages the resident to take responsibility for the outcomes he or she is striving to achieve.
  • Coordinates, links, and connects residents’ services matching residents’ needs.
  • Administers naloxone, if required. 


  • Assesses, identifies, and prioritizes the person’s needs in the following life areas by level of severity of risk and need
    • Employment/financial support
    • Drug/alcohol use
    • Legal/criminal justice involvement
    • Family history
    • Family/social
  • Facilitates the development of problem solving and critical thinking skills.
  • Assists in coordinating routine medical care (sessional physician, visiting nurse or home health support).
  • Assists in liaising with psychiatrists, mental health teams, and other care team members etc. as part of case work support services.
  • Ensures residents’ right to privacy and appropriate confidentiality when information about the resident is released to others.
  • Assists in coordinating comprehensive plans with residents for discharges.

Facilitation of Support Groups

  • Facilitates support groups and workshops including but not limited to the following areas:
    • Communication skills
    • Conflict resolution
    • Daily living skills- Personal financial management and budgeting, cooking and meal preparation, personal hygiene and self-care, housekeeping, use of public transportation
    • Living with concurrent disorders
    • Wellness and Health Recovery planning
    • Stress management
    • Recovery motivation and readiness booster sessions
    • Relapse prevention and recovery planning
    • Harm reduction training
    • Recreational and socialization opportunities for relationship building and community building
    • Peer mentoring
  • Peer-run support groups
  • Determine the needs and composition of the group and design or adapt a process tailored to the needs of the group.
  • Adjust interventions, strategies, and approaches to meet group member’s needs.



  • Position requires a minimum of a two (2) year certificate in the social/human sciences, addictions or in law/justice. Preference will be given to those who have post-secondary education and training relevant to the addiction treatment field. Alternately, pursuit of certification in social work, counseling, criminal justice or a related field, or the equivalent combination of education and experience will be considered for this position. Preference given to those with post-secondary education in a relevant discipline.
  • Satisfactory completion of a criminal record check with vulnerable sector screening
  • Satisfactory completion of Tuberculosis Screening
  • Employee immunization records are required
  • Valid Class 5 Driver’s License with driver’s abstract
  • First Aid with CPR certificate 


The Phoenix Society is a multi-service agency located in Surrey, BC dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment. 

Vaccination Requirement

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.  

What we offer

  • Employer-paid training such as First Aid, NVCI, MHFA, WHMIS and more
  • Disability and Life insurance
  • Employee Assistance Program
  • 100% Employer Paid Extended health care (Dental, Vision, paramedical)
  • Flexible schedule
  • Matching RRSP contribution
  • 6 sick and 6 personal leave days a year
  • Education and Training allowance
  • Bring your dog to work 

Commitment to Equity, Diversity & Inclusion

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. 


Application Process: Please apply with a cover letter and resume on this site.
Application Deadline: The position will be filled as soon as a suitable candidate is identified.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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