Position Title: IT Manager
Department: Information Technology
Reports to: Director of Operations & HR
Impact North Shore is growing and we are seeking an experienced and strategic IT Manager to join our leadership team!
A leadership position within the organization, the IT Manager will be accountable for ensuring the security and integrity of all aspects of our IT infrastructure and systems. They will be responsible for assessing the organization’s IT needs and conducting risk assessments, developing strategic, capital and operational IT plans along with associated budgets, as well as allocating, coordinating and cost-managing IT resources. They will foster collaborative relationships with all departments/programs to develop and implement innovative, strategic, and cost-effective IT solutions.
- Lead and manage all aspects of Impact North Shore’s IT infrastructure and systems including hardware, software, applications, databases, networks, and data.
- Manage the implementation of a new database and ensure the development encompasses all required information for reporting, analysis, and interpretation.
- Develop and oversee the effective implementation of IT policies, procedures, and security standards.
- Develop, review, and be responsible for back-up and disaster recovery procedures and plans.
- Conduct IT risk assessments, as well as develop and implement plans to mitigate risks.
- Develop and implement strategic, capital, and operational IT plans and budgets based on the organization’s strategic and operational priorities and needs.
- Ensure IT infrastructure and systems, including policies, processes and standards, are compliant with data privacy and other funder and/or regulatory requirements, as well as best practices in IT security.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, infrastructure, security, and end-user devices.
- Manage network and cloud technologies to ensure integrity and stability, regular data backup, appropriate security, latest firmware, and hardware optimization.
- Research, analyze, recommend, implement, and evaluate IT solutions (e.g. products, services, standards, protocols, trainings, etc.) that are cost-effective and meets the organization’s needs. This includes working across the organization with internal stakeholders to define business and systems requirements for new IT implementations.
- Select, oversee, and liaise with qualified vendors and subcontractors for various IT projects and services.
- Practice asset management (inventory control) for all IT hardware, software, and equipment.
- Oversee provision of end-user services, including help desk and technical support services. This includes training staff on applications, equipment, and ongoing user support and problem solving.
- Monitor and maintain office and remote work IT systems including networks, equipment allocation and set up, staff training, and technical support.
- Values. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect.
- Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
- Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders.
- Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
- Engagement. Shows passion for the job and the mission of Impact North Shore. Engages people, organizations, and partners in developing goals, executing plans, and in delivering results.
- Effective Communication. Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
- Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards.
- Strategic Thinking. Has a vision for the future, builds plans, and makes decisions to get there. Aligns program policy and delivery with the strategic directions of Impact North Shore. Champions organizational change.
- Building the Organizational Team. Recognizes that the leader alone cannot get the job done; coaches staff and volunteers to meet the mission of Impact North Shore. Builds successful relationships with clients, staff, volunteers, and partners.
- Results Focused. Action-oriented. Maximizes organizational effectiveness and sustainability. Aligns people, work, and systems to meet organizational objectives.
Education & Experience
- A Bachelor's degree in a Computer Science, Engineering, Information Technology/Systems, or equivalent. An equivalent combination of education, training and experience may be considered.
- Minimum of 5 years related experience in the IT sector, preferably in a leadership role.
- Experience with conducting IT risk assessments as well as developing and implementing risk mitigation strategies and plans.
- Experience with strategic, capital, and operational IT planning including budgeting.
- Experience developing and implementing IT solutions for organizations.
Knowledge, Skills & Abilities
- Strong technical knowledge of application, network, infrastructure, end-user and Cloud technologies is essential.
- Knowledge of IT security trends and practices as well as organizational cybersecurity implementation.
- Knowledge of applicable data privacy practices and laws.
- Strong project management skill including ability to direct complex projects, set priorities, and resolve issues.
- Ability to translate technical concepts into plain language.
- Ability to inspire staff to embrace a digital culture as well as to adopt and use new technologies.
- Ability to work under time pressure to meet deadlines, balance multiple priorities, and resolve issues in a timely manner.
- Ability to build and maintain collaborative relationships across departments/programs.
- Flexibility and ability to thrive in an environment with emerging needs, changing conditions, and competing deadlines.
Hours: 35 hours per week (work outside of regular hours will be required on as needed basis; reduced work week/flex time can be made available)
Work Location: While this position is based at the organization’s North Vancouver office, there is the opportunity for the successful candidate to work remotely on a hybrid schedule.