Job Posting 84676

Client Co-ordinator - Apprenticeship Program
Family Services of Peel
Halton / Peel area
Mississauga
closes in 9 days (Wed, 6 Jul)
full time - temp / contract

Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment and culture. Are you interested in working at an organization that is committed to excellence and adds value to the community? We offer competitive compensation, professional development and training, and opportunities for advancement. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Applications are currently being accepted for a full-time temporary (2-year project) Client Co-ordinator for the Agency’s Apprenticeship Program.

 

Job Purpose:

To respond to client inquiries and to provide information and referral requests for the Agency’s temporary (2-year project) Apprenticeship Program, which provides financial incentives and supports to Small and Medium-sized Enterprises (SMEs) in the Greater Toronto Area to hire first year apprentices in 1 or more of the 39 construction and manufacturing Red Seal trades, with a focus on equity-deserving groups.

 

Job Responsibilities:

  • Answer calls using the utmost courtesy at all times 
  • Assess caller’s request and other related needs
  • Conduct in-person interviews with clients
  • Assess client needs and make internal or external service referral
  • Assist clients in registering for appropriate internal services, apprise clients of appointment times
  • Book clients waiting for appointments, schedule first appointments, update front desk of appointments
  • Meet all service delivery standards.
  • Open and close flies and enter information on the data base
  • Gather and summarize pertinent client information for client files
  • Liaise with staff on status of booked appointments and the need for available times
  • Coordinate with front desk of some appointment bookings, registrations and supplementary administrative tasks
  • Coordinate the update and revision of Agency intake procedures in consultation with the relevant departments
  • Document any customer complaints regarding service delivery
  • Maintain a database of current relevant community resources
  • Prepare physical files
  • Maintain an efficient filing system for Intake and billing forms
  • Monitor office supplies within Intake and Reception
  • Maintain current and proper client records as directed by Intake Policy and Procedure
  • Maintain accurate and current statistical reports
  • Assist with outreach strategies for the program
  • Maintain telephone log
  • Performs other duties as assigned, for Team or Agency

Key Qualifications:

  • Degree or diploma specializing in Employment Services, Social Services, or a related field combined with 2 years paid work experience in a similar environment
  • Experience in working with staff and clients from diverse backgrounds
  • Keyboarding speed of 40 wpm with accuracy and attention to detail
  • Good organizational skills, multi-tasking capabilities
  • Excellent customer service skills
  • Strong organizational and multi-tasking skills
  • Computer skills –in Word, Excel and data base usage
  • Demonstrate efforts to continuously update skills
  • Well-organized and detail oriented
  • Superior written and verbal command of the English language
  • Proven ability to work in changing environment, multi-tasking ability and time management skills
  • Ability to work independently, as well as work collaboratively and effectively with all team members
  • As there may be a remote component to this job, the ability to work from home consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
  • Familiarity with virtual work platforms
  • Valid Ontario Driver’s license with daily access to a reliable vehicle
  • Additional language(s) an asset
  • Flexibility to work from a variety of locations
  • Ability to work days/evenings/week-ends

We thank all applicants however only those selected for an interview will be contacted.

 

NO TELEPHONE CALLS PLEASE

 

Family Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve. Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.  We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process. 

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

 

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase.  We recognize and deeply appreciate their historic connection to this place.

 

An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

 

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.

 

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org

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