Job Posting 84694

Resettlement Worker
Archway Community Services
Vancouver & Lower Mainland, Fraser Valley
closes in 3 days (Thu, 30 Jun)
full time  •  $24 - $25 per hour

Help Refugees settle into Canada to receive orientation, language training, assistance, and other services.  Join the Team at Archway.  Come Help Us Help People.



Provides resettlement assistance services (RAP) to Government-Assisted Refugee (GAR) clients under the Resettlement Assistance Program, in their first language, as prescribed by Immigrant Refugees Citizenship Canada (IRCC).   Delivers RAP orientations and facilitates the clients’ transition from RAP to Settlement Services following established policies and procedures. 


Your Role:

Archway’s Resettlement Worker with the Resettlement Assistance Program (RAP) contributes by:

  • Delivering services to Government Assisted Refugees (GAR) in their first language, including but not limited to assessing clients’ needs, intake and orientations, and assisting in completing applications for mandatory and other relevant programs and benefits such as social insurance numbers, child tax benefits, etc.
  • Facilitating the delivery of other services such as temporary accommodations, opening of a bank account, medical related services, translating Resettlement Assistance Program documents, and accompanying clients to appointments, as needed.
  • Acting as a cultural broker and facilitating communication between clients and other staff and/or partners, and ensuring clients are aware of their appointment schedules.
  • Preparing and maintaining up-to-date files, statistical information about the Program, and database documentation on each client.
  • Communicating with Immigration, Refugees, and Citizenship Canada officers, other government agencies, staff, and partners to resolve clients' issues and ensuring clients are given timely access to programs, benefits and personal documents.
  • Ensuring that clients are oriented to their rights and responsibilities within Canadian culture and norms; basic public services; and community resources (i.e., legal, educational, medical care and social service systems). immigrants build a future in Canada
  • Organizing and facilitating group orientation sessions on community resources and community related events for clients.


  • Wage: $24 to $25 per hour
  • Permanent, full time at 35 hours per week
  • Three weeks’ vacation in your first year; four weeks’ vacation in your second year
  • A comprehensive benefits package including extended health and dental, you choose your plan
  • A pension plan, Archway meets and beats your contribution.
  • An Employee and Family Assistance Program
  • Access to on-line wellness resources
  • Rewarding work in a positive and supportive environment



  • Post-secondary degree in Human/Social Services OR an equivalent combination of education and experience
  • 2-3 years of experience in working through re-settlement needs and issues experienced by multi-barrier immigrants and refugees.
  • 2-3 years of related experience in a client-oriented position preferably targeting refugees
  • Valid Class 5 BC Driver’s License and satisfactory driving record is a condition of employment
  • Valid First Aid certificate is a condition of employment
  • Satisfactory Criminal Records Check is a condition of employment
  • Well developed written, verbal, and active listening skills, able to communicate effectively and respectfully with people with a variety of abilities
  • Ability to communicate effectively in both written and oral English at all levels of the organization.
  • Ability to work efficiently under pressure and time constraints to effectively deal with high need clients and urgent situations.
  • Knowledge of current legislation, services, information and issues affecting refugee newcomers supplemented by a broad knowledge of community resources.
  • Experience in facilitating groups.
  • Understanding and sensitivity to issues affecting immigrant and refugee communities
  • Demonstrated crisis intervention skills.
  • Strong knowledge of community-based programs and related systems that support newcomers to Canada.
  • Language abilities with Dari, Pashto, or Ukrainian language is an asset.


  • Work occasionally on evenings and weekends.
  • Conduct in-person meetings with partners and stakeholders in the Fraser Valley and will require extensive driving.
  • Interact with people who have encountered traumatic experiences.
  • Adhere to COVID-19 safety protocols.

NOTE:  Although the COVID-19 vaccinations are not required, it is strongly encouraged.

Closing date is June 30, 2022


No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada.

Your resume may also be forwarded to other Programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please send an e-mail to with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.

Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

We invest in the mental health and wellbeing of our employees.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!