Job Posting 84702

Manager, Client Services (Youth Wellness Hubs Ontario)
Lumenus Community Services
Toronto Metro area
closed 2 days ago (Fri, 24 Jun)
full time  •  starting salary range $78,000


Manager, Client Services

Regular Full-time
Operational Mgmt.

Lumenus Community Services is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.  


Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.


Lumenus is expanding our leadership team! 

We are hiring a Manager, Client Services for our Youth Wellness Hubs Ontario (YWHO) Central Toronto Location. 

You will provide oversight for staff working in community based mental health services working with children, youth and families within community, home and office settings. You are a Systems Thinker, Who will oversee clinical operations at our YWHO Central Toronto site, located at Yonge and Eglinton.


You will be the main point of contact for our Partner Service Providers for YWHO Central Toronto Site and oversee site scheduling, data and report submission. You will provide strong clinical skills and demonstrated knowledge of culturally responsive mental health service delivery and engagement methods for either a portfolio focusing on youth ages 12 to18 years and their families and/or a varied portfolio served a range of developmental needs latency through transitioning adulthood. 



  • Participate in the visioning, creation and implementation of an integrated and accessible service across Lumenus, including various communities of practice;
  • Provide supervisory oversight of staff, including day-to-day service delivery, professional development, and performance management, while maintaining the values and vision of Lumenus; 
  • Support staff in understanding clinical issues impacting clients with challenging needs, and the development of formulations which inform service direction;
  • Ensure staff participate in the development and evaluation of accessible services for diverse children, youth and their families, while considering the social determinants of health and experiences of systemic oppression;
  • Promote and strengthen collaborative service from an evidence informed (based), interdisciplinary, and outcome driven perspective;
  • Provide direction and oversight of staff activities related to advocacy and system navigation;
  • Ensure that services are delivered in a flexible and adaptive manner including the delivery of services in the client home, community, school, partner agencies, courts, etc;
  • Work collaboratively with community partners in service delivery, and address community needs in order to build capacity;
  • Respond to societal trends, client needs, and local community issues through the planning, development, implementation, and evaluation of effective services and outreach related to developmental concerns, mental health and substance use within a community capacity building and anti-racism/anti-oppression analysis and practice;
  • Assume on-call/management coverage responsibilities as assigned.



  • M.S.W. or Master’s Degree in a related field or equivalent combination of education and relevant experience;
  • Minimum of 5 years of direct clinical service experience with strengths-based, family systems, anti-racism/anti-oppression, community capacity building and youth engagement analysis and practice;
  • Experience providing supervision or leadership within a team;
  • Experience in mental health/substance abuse, developmental service sector service provision (intake, assessment of needs, developing formulations, collaborative service planning, individual counselling, parent/family counselling, trauma informed care, groups, youth friendly outreach and educational presentations);
  • Experience with engagement, support and service provision to children, youth, and their families in racialized communities;
  • Demonstrated ability to provide services in both evidence informed family and individual therapies, service coordination and “non-traditional” approaches, and anti-racist, culturally appropriate, community-based ways which are responsive to the needs of youth and their families; 
  • Demonstrated commitment to equity goals and principles; youth positive, LGBTQ positive and critical disability perspectives.



  • Above-average verbal and written communication skills, including report writing, with the ability to communicate effectively with a range of professional and community partners;
  • Knowledge of Black, Caribbean and African communities, LGBTQ communities, newcomer communities, and youth/young adults with mental health and/or substance use issues.
  • Strong team-building and collaboration skills;
  • A good understanding of anti-black-racism and anti-oppressive practice;
  • Proficient in Microsoft Office Suite and client record software; 
  • Time management skills and ability to prioritize with competing deadlines.



  • Registration with the OCSWSSW or CRPO is required;
  • Satisfactory clearance under the Vulnerable Sector Screening process;
  • Flexibility to work in different locations as needed;
  • Fluency in French or other second language relevant to community is advantageous.


TO APPLY: Interested applicants are invited to visit our website at and submit their cover letter and resume through our Career Centre on or before June 24, 2022.


We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting Human Resources. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

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