Job Posting 84717

Ticket Services Supervisor
Canadian Opera Company
Toronto Metro area
Toronto
closing today (Sat, 25 Jun)
full time  •  $35K to $40K

SUMMARY
Under the direction of the Ticket Services Manager and Assistant Ticket Services Manager, the Ticket Services Supervisor assists in the effective day-to-day operations of the department. The successful candidate will be responsible for the accurate and timely processing of all ticket sales, as well as ensuring the highest standards of customer care. The Ticket Services Supervisor also supervises, trains and helps to motivate part-time Ticket Services Representatives.

KEY RESPONSIBILITIES

Duties include but are not limited to:

 

  • Part-time ticket services supervision, including:
    • Opening and closing duties, monitoring breaks, and entering staff hours at the end of each day at the Four Seasons Centre box office and COC offices.
    • Performance duties at the Four Seasons Centre box office including supervising front-line staff, ensuring will call tickets are picked up, communicating with front of house staff, generating and verifying performance reports, and following up on any ticketing issues.
    • Assisting in monitoring the phone room and staff at the COC.
    • Ensuring staff are up to date with the daily news at the start of their shift.
    • Distribution of floats at the start of each shift and the cash out at the end of each shift, and preparing bank deposits at the Four Seasons Centre box office.
    • Ensuring staff follow the employee guidelines including internet usage and maintaining a professional and customer-service focused manner at all times.
    • Answering questions and assisting part-time sales staff with customer service issues, and taking the initiative to find solutions, either independently or by conferring with ticket services management.
    • Distributing any office tasks that need to be completed and following up as needed to ensure these are carried out in a timely and accurate fashion.
  • The accurate and timely processing of all COC/FSC ticketing including:
    • Assisting in processing phone and mail subscription orders and allocating subscription seating during the seating process.
    • Assisting with running ticket batches and coordinating mail and other special orders.
    • Assisting with the follow-up of any pending, unbalanced, or trouble orders.
    • Assisting in the ongoing maintenance and accuracy of the Tessitura database.
    • Assisting in replying to customer service emails and inquiries.

  • Other duties as required, including, but not limited to:
    • Expanding personal knowledge of opera, performance seasons, show dates, and policies, and coaching other staff towards these goals.
    • Assisting in database management and other box office systems as required, including phone systems, ticket printers and websites.
    • Providing support to the Group Sales Supervisor, including the fulfilment of group orders, group invoicing, and answering general group inquiries.
    • Ensuring all workspaces are tidy and stocked with all necessary materials.
    • Using initiative and creative thinking to continually contribute to advancements in the ticket services department.

KEY REQUIREMENTS

  • Solid working knowledge of computerized ticketing systems, preferably Tessitura, along with excellent computer literacy in Microsoft systems
  • Minimum 12 months experience working in a ticketing office or venue box office environment that requires regular patron contact and responsibility for cash management
  • Strong oral and written communication skills, excellent interpersonal skills and a professional telephone manner
  • Ability to achieve in a fast-paced, deadline-oriented environment where attention to detail and organizational skills are paramount
  • Ability to problem solve with diplomacy, tact, and with a sense of urgency
  • Understanding and familiarity with AODA requirements and willingness to play a key role on Health and Safety Committee
  • Available to work weekends/evenings at the Four Seasons Centre for the Performing Arts and at our administrative office 
  • Appreciation of opera as a cultural art form is an asset 
  • The COC has a vaccination policy in place; applicants must be able to comply with this policy and the successful candidate must provide proof of full vaccination.

 

ABOUT THE CANADIAN OPERA COMPANY

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. General Director Perryn Leech joined the company in 2021, forming a leadership team with

Music Director Johannes Debus and Deputy General Director Christie Darville. The COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international reputation for artistic excellence and creative innovation. Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists. The COC Academy is an incubator for the future of the art form, nurturing Canada’s new wave of opera creators with customized training and support. The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world. For more information, visit coc.ca.

 

ABOUT THE JOEY AND TOBY TANENBAUM OPERA CENTRE AND CANADIAN OPERA COMPANY THEATRE

The Joey and Toby Tanenbaum Opera Centre is located at 227 Front Street E., in the heart of Toronto’s Corktown neighbourhood. It houses the Canadian Opera Company’s administrative offices, ample coaching and rehearsal spaces, workshops for props, wigs, and makeup, as well as archives, a music library, and a highly customizable performance venue: the Canadian Opera Company Theatre (COCT). The 19th-century building saw extensive renovations in the mid-1980s, largely funded by a substantial gift from Joey and Toby Tanenbaum. Most recently, the space was retrofitted with all new recording and broadcast capabilities, throwing open the door to increased accessibility and artistic possibilities. The COCT is now a place for new works and experimental new productions, helping to boost local artists, fresh stories, and new perspectives.

 

As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion.

 

The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

 

 

 

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