Job Posting 84815

Program Coordinator
Experiences Canada
Work From Home - Alberta, British Columbia, Ontario, Quebec, Saskatchewan, Manitoba, New ...
closes in 16 days (Mon, 11 Jul)
full time  •  43,000-45,000

Program Coordinator

Experiences Canada-Exchanges


Experiences Canada is a national charitable organization dedicated to opening young people’s minds and involving them in a broader world. We do this by facilitating experiential learning opportunities such as youth forums and exchanges. Experiences Canada`s programming provides Canadian youth with the unique opportunity to see Canada differently, exploring this country’s diverse histories, cultures, and contemporary challenges, and making life-changing connections with peers from coast-to-coast-to-coast.

Experiences Canada is currently looking to fill the position of Program Coordinator. Due to COVID 19, Experiences Canada has temporarily transitioned its reciprocal exchange program to a virtual format that allows youth to stay connected and collaborate in a virtual space. The virtual exchange program offers a fun and engaging series of activities that encourage youth to share their community’s diverse history, geography, languages, cultures and way of life and contribute their projects to a virtual map of Canada.

This dynamic individual is responsible for the day-to-day administration of both the virtual youth exchange program, and the in-person exchange program. You will work in a small, dedicated team and communicate directly with teachers, group leaders, and exchange participants and their parents regarding registration, travel, paperwork and trouble-shooting difficulties with our online learning platforms. This bilingual mandatory position requires strong administrative, organizational, and interpersonal skills along with experience with data entry.  Knowledge of Salesforce is an asset.


Program Operations

Data Entry/Salesforce/Talentlms

  • Responsible for testing applications within Salesforce, reviewing applications and ensuring all processes in exchange cycle are up to date within database;
  • Responsible for the overall data entry of exchange projects;
  • Enter costs, collect invoices and reconcile program files;
  • Twin eligible applicants within the database;
  • Connect Organizers and participants to e-Learning platforms and assist with connection queries when required;
  • Download youth projects from Talentlms platform; and
  • Upload youth projects onto virtual map;
  • Connect organizers and parents to secure portal and assist with organizers’ queries when required;


  • Ensures all projects mandatory documents are completed and saved appropriately in Salesforce and company drive
  • Assists with the preparation of exchange documents (pre, during and post) using Microsoft Suite software e.g. Word, PowerPoint; and Adobe Pro Acrobat;Updates and edits documents in English and French  to reflect program changes and revised health and safety guidelines


  • Collaborates with Group Organizers and parents to review program objectives and activity plans;
  • Liaises with travel agency to discuss cost and plan travel arrangements;
  • Acts as primary contact with group organizers and parents during  entire exchange, ensures follow-up where necessary;
  • Assist group organizers, parents and youth in submitting projects in virtual exchange program;
  • Participates in conferences as a representative of Experiences Canada and presents information sessions and workshops about the program as required;
  • Staffs the emergency cell phone 24/7 according to a shared timetable;
  • Responds to general inquiries and prepares regular written correspondence about the program;
  • Conducts recruitment calls and visits schools and community groups to promote the program as required;
  • Collaborate with team members to develop new programs;


The successful candidate will be willing to perform other duties and assignments to support various program activities as may be required.



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