Job Posting 85002

Practice Analyst
Community Living British Columbia
Vancouver & Lower Mainland
Vancouver, BC
closes in 3 days (Thu, 30 Jun)
full time  •  Starts at $79,530 annually

We are proud to be selected as one of B.C.'s Top Employers for 2022!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Lives filled with possibilities in welcoming communities. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Practice Analyst in Quality Assurance at CLBC, you will support the manager's role in ensuring that supports and services are delivered in ways that are respectful, fair, responsive, and enhance the quality of life outcomes for individuals and families served. This includes but is not limited to:

  • Responding directly to individuals, families about complaints and service quality issues
  • Contributing to improved consumer satisfaction by working with individuals, families and CLBC staff to resolve issues.
  • Providing information to the manager on trends in practice to promote improvements in the quality of service provided
  • Research best practice methods in other jurisdictions that could be applied at CLBC
  • Assisting in reviews and issue mediation when regional processes fail to resolve individual or family concerns
  • Communicates with external appeal/advocacy bodies to promote effective solutions for individuals and families
  • Assisting in ensuring that privacy requirements are met and in responding to FOIPPA requests
  • Providing practice support to field staff on adult guardianship issues and supported decision-making issues
  • Providing and/or arranging for training or practice forums for CLBC staff
  • Supporting the Manager, Quality Assurance to promote and ensure high-quality service delivery practices and stakeholder understanding of these practices, by developing policies and internal and external communication materials

You will work closely with a Manager of Quality Assurance to support CLBC's Privacy Officer by assisting with coordination of FOIPPA matters, responding to privacy breach incidents, and other privacy queries.


  • Human Services degree or equivalent combination of education and experience plus two years minimum demonstrated experience with social service delivery, preferably in community living
  • Experience with social policy development is an asset
  • Experience preferred in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families

Benefits: You will receive a comprehensive benefits package:

  • extended health and dental
  • a BC Public Service Pension plan
  • generous vacation and special leave to help you achieve work/life balance
  • flex days/modified work week
  • paid parental/adoption leave
  • life insurance, salary protection for sick days, and if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program, and a health and wellness incentive program.
  • Professional development programs provide continuous learning and the opportunity for professional development and skill-building

Additional Info:
This position is posted to fill a new vacancy
Term/Status: Regular / Full-time
Classification/Salary: Social Program Officer R30 / Starts at $79,530 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: June 30, 2022

Apply now! Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by other methods will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act)

Community Living BC is an equal opportunity employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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