Job Posting 85010

Community Hospice Care Coordinator
Hospice Care Ottawa
Ottawa area
closes in 12 days (Fri, 15 Jul)
full time

Community Hospice Care Coordinator - In Home Support 

Bilingual preferred

Full-time, Permanent

Who We Are:

Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals, and their families, through their end of life journey by providing compassionate, high quality care. Hospice programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites: May Court Hospice, La Maison de l’Est, and Ruddy-Shenkman Hospice. We rely on and value the contribution of over 700 volunteers who contribute to every aspect of our programs. HCO proudly recognizes and welcomes the diversity of our community and strive to be inclusive for all. HCO is looking for people to work in a supportive integrated environment who are committed to supporting the highest quality palliative care.

Position Overview:

As a member of an interdisciplinary team the Community Hospice Care Coordinator – In-Home Support coordinates and oversees the day-to-day functioning of community hospice care services and programs provided by Hospice Care Ottawa. Working collaboratively with other Care Coordinators, this position will manage a case-load of clients/caregivers and oversee a team of volunteers, to coordinate the administration of programs such as In-Home Support (Volunteer visits), Day Hospice and Caregiver Support.

Key Responsibilities:

  • Manages a team of visiting volunteers & a case load of clients/caregivers
  • Provides telephone intake and referral to clients and caregivers calling from the community
  • Makes home visits to assess appropriate clients and caregivers and refer to the Hospice Programs
  • Determines best suitability and assigns volunteers to clients/families for In-Home Support visits
  • Acts as patient advocate where needed and desired by the patient and family
  • Participates in patient conferences with other agencies and team members
  • Meets with clients and caregivers on a regular basis, ensuring that their needs are being sufficiently met and, in a way, which is acceptable to them
  • Liaises with volunteers regularly to support their work with clients and caregivers
  • Organizes quarterly program support meetings for the Volunteer team

Required Education and Experience:

  • Registration as an RN with the College of Nurses Ontario
  • Certification in Hospice Palliative Care Nursing (C)anada (CHPCN(C)) preferred
  • LEAP Certificate (Learning Essential Approaches to Palliative Care), or willingness to complete within 1 year of hire*
  • At least 3-years’ experience in hospice palliative care/and or background in community palliative care nursing
  • Experience volunteer coordination and management is an asset

Required Skills:

  1. Understanding and demonstration of Ethics as they relate to Palliative Care
  2. Demonstrated experience in client assessment and patient advocacy
  3. Superior communication skills - both oral and written
  4. Strong computer skills in Microsoft and experience in InfoAnywhere or similar EMR
  5. Strong knowledge of community resources
  6. Demonstrate a commitment to on-going education and professional growth to maintain current knowledge in the changing face of both hospice palliative care and bereavement
  7. Bilingual in both official languages preferred; all written correspondence is in English

This position will also:

  • Require travel within the Ottawa-area; access to reliable transportation needed
  • Share On-Call Duty rotation that includes evenings, weekends and holidays
  • Serve as back-up support to the Care Coordinator – Day Hospice Program when needed

COVID-19:     Proof of full vaccination is required as well as the ability to continue to maintain compliance with vaccination policy.

Vulnerable Sector Check: Required

What We Offer:

  • A positive, supportive and inclusive work environment
  • Working within a collaborative environment of staff and volunteers who are dedicate to the mission and vision of hospice
  • Ongoing training and development opportunities; *we offer paid training for LEAP Certification
  • Excellent Extended Health & Dental Benefits, Life Insurance and LTD
  • Access to Employee Assistance Program (EAP)
  • Paid time off  

Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.

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