Job Posting 85028

Manager-Shelter Services
COSTI Immigrant Services
Toronto Metro area
HWY 7 and Leslie Street
closes in 4 days (Thu, 30 Jun)
full time - temp / contract  •  $59, 802 to $66, 866 per annum

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles


This is a full-time non-union contract positions scheduled to work 35 hours per week.




  • Manages shelter operating 24 hours per day, 365 days per year with the capacity to service up to 800 clients.
  • Provides direct and indirect supervision to front line service staff and management staff.
  • In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating of Shelter staff.
  • Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
  • Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
  • Monitors the delivery of services at the shelter in accordance with agency contractual obligations.
  • Involves with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
  • Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
  • Monitors and oversees annual budget of up to $3 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
  • Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under City of Toronto Shelter Standards.
  • Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in shelter.
  • Ensures confidentiality standards are followed when handling clients’ files.




  • University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
  • Three (3) years’ experience in staff supervision,and financial management, including: evaluating, training and coaching staff.
  • Experience managing an operational budget of up to $1,000,000.
  • Demonstrated ability to develop and implement effective programs in the areas of: refugee support, housing, and mental health
  • Demonstrated experience working with Toronto Shelter Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency shelters and transitional housing programs.
  • Excellent communication, conflict mediation and interpersonal skills.
  • Experience working directly with LGBTQ2S marginalized populations and with employing community development, harm reduction or recovery approaches to service development and delivery.
  • This position will require occasional evening and weekend hours, and also on call emergency response.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
  • Must have a valid First Aid/ CRP certificate and previous Naloxone training.
  • Must be fully vaccinated against COVID-19.




LOCATION(S):                                   HWY 7 and Leslie Street 

DURATION:                                       July 2, 2022 – October 28, 2022                   

SALARY RANGE:                            $59, 802 to $66, 866 per annum

POSTING DATE:                               June 17, 2022

CLOSING DATE:                               June 30, 2022




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