Job Posting 85049

Box Office Coordinator
Greater Vancouver International Film Festival Society
Vancouver & Lower Mainland
1181 Seymour St. Vancouver
closes in 10 days (Tue, 5 Jul)
full time - temp / contract  •  $24/h

Job Title:                              Box Office Coordinator

Reports to:                         Ticketing and Box Office Manager

Duration:                          Aug 2 to Oct 28, 2022

Location:                             VIFF Centre

Scope:                                  VIFF Festival 2022

Remuneration:                 $24 per hour

 

The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the Vancity and Studio theatres located in the VIFF Centre. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

 

The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.

 

Reporting to the Ticketing and Box Office Manager, the Box Office Coordinator is responsible for ensuring the smooth operation of VIFF’s festival box office. This includes training and scheduling an amazing team of cashiers and supporting our team during the festival operations. The goal of our department is to give our customers and guests the best festival experience that we can deliver!

 

Qualifications:

 

  • 2 years of experience in customer service;
  • Proven experience working with Elevent or other ticketing systems;
  • Proven experience training and supervising large groups of employees;
  • 2 years of experience working in festivals and events;
  • Exceptional verbal and written communication abilities, and the ability to speak in front of large groups;
  • The ability to adapt to a constantly changing work environment;
  • Comfort with modern technology (tablets, laptops, scanners, smart phones);
  • Experience working with volunteers.

 

Key Responsibilities:

 

  • Assisting with the cashier recruiting process, including interviewing, training and onboarding cashiers;
  • Attending festival venue site visits and assisting with box office and Exhibitions set up as required;
  • Administrating cashier payroll; ensuring timesheets are submitted on schedule;
  • Effectively communicating VIFF policies related to customer service, cash handling, and general operations;
  • Completing box office sales reconciliation reports;
  • Updating, coordinating and administrating established VIFF cashier training program in collaboration with Exhibitions Leadership Team;
  • Providing ongoing support for cashiers and venue managers during festival operations;
  • Attending customer service and operational meetings;
  • Overseeing pre-festival box office operations;
  • Completing required volunteer reviews and orientations;
  • Problem solving customer service and box office (Elevent) related issues;
  • Providing excellent customer service;
  • Establishing a positive, inclusive, and team-focused environment.

 

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