Job Posting 85064

Settlement Client Navigator
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closes in 34 days (Fri, 29 Jul)
full time  •  $23.98 per hour

Vacancy Posting – Competition #2022-06-20 SCN

Posting date: June 20, 2022

Closing date: Ongoing posting until the position is filled

Position: Settlement Client Navigator

Hours of work: 35 hours per week

Start date: As soon as possible

Work location: 102-808 Douglas Street, Victoria, BC

Reports to: Immigrant Settlement Services Coordinator

Rate of Pay: $23.98 per hour (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA is actively engaged in the community to strengthen connections between immigrants and those born in Canada. Through our work, we are building a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has been having a positive impact in the Greater Victoria region for nearly 50 years.

Job description

As the first point of contact, navigate newcomer clients through the intake process at ICA’s Welcome Centre or in schools in the Capital Regional District.  Provide settlement/resettlement and integration services (one-on-one support to individuals or family units) to immigrants and refugees.  Assist newcomer clients with needs assessment and referral; information and orientation; support services; and build community connections.  Serves all individuals, including IBPOC, LGBTQIA2+, and those with diverse abilities. Reports to the Immigrant Settlement Services Coordinator.


  • Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/resettlement-related themes, family law, immigration and refugee studies, social work, intercultural studies, child and youth care or combination of education, training, and experience.
  • Direct experience with settlement/resettlement service delivery and case management, with a foundation in assessing vulnerable client needs.
  • Experience with cross-cultural conflict resolution and trauma informed practice principles.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement-related issues.
  • Two years’ work experience within social services, not-for-profit and/or multicultural environment.
  • Knowledge of community resources.
  • Experience working with immigrants and refugees and understanding immigration issues.
  • Proficiency in a settlement/resettlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Key duties/responsibilities

  • Establish a welcoming, supportive environment for newcomer clients; Collect client information and documentation for entry into ICA client management databases; Determine eligibility; Provide newcomer clients with brief overview of ICA programs and services; Set up appointments with Settlement Workers for eligible IRCC-funded programs and services; Provide ineligible clients with alternate programs, agencies and services available to them; Explain client confidentiality procedures and obtain appropriate signatures from clients.
  • Inform newcomer clients of alternate online intake and booking systems through various ICA social media platforms.
  • Refer clients with low English to Settlement Worker who speaks their language or through support of an Interpreter.
  • Assist newcomer clients with multiple barriers or disabilities to navigate the settlement system and direct clients to Settlement Workers as soon as possible.
  • Triage and provide culturally sensitive problem-solving assistance to clients in distress to provide short-term solutions and planning for next steps and/or urgent referrals.
  • Conduct pre-assessment or full assessment prior to referral (as applicable).
  • Refer French speaking clients to local Francophone services (Francophone Immigration Program and the Francophone Society of Victoria); Promote ICA promotional materials and orientation workshops at intake; Respond to online questions, monitor, and connect with clients over social media platforms.
  • Promote services, programs and workshops through weekly emails, announcements in LINC classes by providing them with ICA promotional materials, adding them to settlement mailing list service, referring them to ICA’s website and social media platforms. 
  • Ensure newcomer clients are familiar with ICA programs; Encourage newcomer clients to participate in services, programs, and workshops (as applicable and determined by settlement plan), such as Baby Talk/Prenatal classes, Healthy Living for Seniors, Canadian Income Tax and Benefit Returns Assistance and Cooking and Nutrition for Newcomers.
  • Step in as Settlement Worker (as needed), to provide case management to immigrants and refugees through needs assessments, creation of a settlement/resettlement plan, orientation, information, referrals, and advocacy.
  • Plan, organize and facilitate workshops, orientations, and courses on topics relevant to settlement/resettlement integration.
  • Link clients with community resources and ICA programs.
  • Create low-intensity or high-intensity settlement/resettlement plans to reflect clients’ needs for short-term or long-term interventions.
  • Establish and maintain working relationships with other service providers.
  • Contribute to overall settlement/resettlement program planning, implementation, and follow-up.
  • Keep client case management, intake and case notes up to date.
  • Use technology and technological systems (client management databases) and participate in training opportunities to learn new systems and stay up to date on systems requirements.
  • Create awareness of anti-oppressive/social justice issues.
  • Participate in settlement/resettlement-related training opportunities to stay current on issues impacting ICA clients.
  • Participate in regular team and organization-wide staff meetings as well as some external meetings.
  • Follow all ICA policies and administrative procedures.

Additional Information

  • Some Travel to community locations within Greater Victoria may be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, may be required. Flex time schedules will be made to accommodate non-regular work hours.
  • ICA compensates overtime hours with time in lieu.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, a current, clear criminal record check, including vulnerable populations check, and proof of WHMIS training is required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, experience, language proficiency and vaccination status to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to . This is an ongoing posting until the position is filled. Please quote Competition #2022-06-20 SCN in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

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