JUNE 22, 2022| EXTERNAL/INTERNAL JOB POSTING 

COMPETITION NO. 22-072

Position: Intake Worker - Temporary until the return from medical leave.

Location:  Newton Resource Center

Hours:  Monday to Friday 9:00am – 4:30pm 35 Hours/Week

We are looking for an Intake Worker to join our Sources Housing Programs teams! This individual must be eager, motivated, and organised!

About Sources

SOURCES is a community-based non-profit organization that has been providing support, encouragement, and hope for individuals and families in White Rock, Surrey, Delta, Langley, Prince George, and Parksville for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We welcome people of all genders, races, cultures, ethnicities and abilities. We strive to create more vibrant and resilient communities by offering support to children, youth, families, persons with disabilities, seniors, LGBTQ2S+ individuals, and others who are coping with isolation, addiction, mental illness, poverty, disability and conflict. We also support our communities through leadership, education and volunteerism.

SOURCES is also committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth, reconciliation and resurgence.

We value diversity, respect and collaboration as we are all striving to promote the same mission—social wellness for our community.

Description of position

Reporting to the Housing Support Services Manager, the Intake Worker position is a temporary employee of Sources Community Resources.  This position ends upon the return of the staff member from medical leave (date undetermined), may be moved to permanent if the staff member does not return.  This position is responsible to handle incoming calls and requests for service to the program. The person completes the initiate intake process by completing required forms and determine level of urgency.  They provide appropriate information, support and external or internal referral.  They maintain client resources, client database and agency communications.

In addition, the Intake Worker manages all front-end services including opening and closing; incoming, pick up and outgoing mail; security related issues, scheduling front desk coverage, training of students and volunteers on front desk services and other related duties. They provide client support on services for housing and accessing income support services.  They provide general clerical support – Data entry and maintenance of evaluation, statistical and databases.  The Intake Worker produces statistical reports, general verbal and written communication.

The Intake Worker completes other related duties as required.

General Responsibilities:

• Handle incoming calls and requests for service to the program. Initiate intake process by completing required forms and determine level of urgency.
• Provide appropriate information, support and external or internal referral. Maintain client resources, client database and agency communications.
• Manages all front-end services including opening and closing; incoming, pick up and outgoing mail; security related issues, scheduling front desk coverage, training of students and volunteers on front desk services and other related duties.
• Provide client support on services for housing and accessing income support services.
• Providing general clerical support – Data entry and maintenance of evaluation, statistical and databases. Produce statistical reports.
• General verbal and written communication.
• Other related duties as required

Qualifications:

• Minimum 2 years post-secondary education and 2 years housing worker experience
• Effectively utilize Office suite including Excel, Word, Outlook and central data systems
• Effectively communicate professionally, verbally and written in English
• Non-violent Crisis Intervention Training (Training may be accessed through Sources)
• Criminal Records check through the Ministry of Public Safety and Solicitor General Criminal Records Review Program

Start Date: This position starts as soon as possible

Salary:  $21.00 per hour F

Benefits (if applicable):

• 100% employer paid coverage for extended health and dental
• Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
• Employee & Family Assistance plan
• Pension plan
• Generous paid time off, starting at 3 weeks

Closing Date: July 8, 2022.  Internal candidates will be contacted by July 8, 2022.

How to apply: Please email your cover letter and resume to Jay Blaschuk at

 Please include where you saw this job posting in your email. Thank you.