Job Posting 85230

Program Assistant, COPE
Community Care Durham
York / Durham area
Pickering, Ontario
closes in 3 days (Thu, 30 Jun)
part time  •  Starting at $19 per hour

Program Assistant, COPE, Ajax/Pickering



Reporting to the Manager, Mental Health and Wellness, the Program Assistant provides support, guidance and assistance to clients and volunteers. The Program Assistant is responsible for the day-to-day provision of services including client assessments, volunteer support, and group facilitation when necessary.


Responsibilities include but are not limited to:


Client Services:


  • Completing client assessments and re-assessments to determine service eligibility and referral needs
  • Linking and referring clients to services offered inside and outside of the program
  • Placing clients in appropriate groups based on assessment results and client goals
  • Providing follow up support when requested by group facilitators/ program coordinators
  • Providing brief one-to-one emotional or goal-oriented support
  • Reviewing crisis supports, symptom management, and relapse prevention with clients


  • Documenting all client notes (narratives) into CIMS
  • Researching outside supports and educational materials that may prove beneficial for clients
  • Monitoring quarterly statistics
  • Participating in staff meetings
  • Monitoring client absenteeism and maintaining accuracy regarding client and volunteer service status
  • Responding to group facilitator inquiries
  • Assisting, supporting, monitoring, and maintaining volunteer activity, resource management, enrolment, retention, discharge, and data entry into CIMS

Qualifications required:

  • Post-Secondary diploma/degree in mental health or related fields (Social Work, Psychology, Human Services)
  • Experience working with clients from diverse backgrounds experiencing a variety of mental health issues
  • A solid working knowledge of mental health service delivery
  • Experience in community-based mental health services an asset
  • Experience conducting client assessments
  • Comprehensive knowledge of Microsoft Office Programs (Outlook, Word, PowerPoint, Excel)
  • Satisfactory Police Vulnerable Sector Check
  • Sensitivity to adults with needs related to aging, physical and/or mental health
  • Adhere to all safety protocols including COVID-19 safety practices and all full vaccinations that align with current public health regulations where medically able in accordance with our Immunization Policy
  • Must work in a safe manner and promote the health and safety of all staff, volunteers, clients, and the community as outlined within CCD policies 

Compensation: Starting at $19 per hour, plus 6% vacation pay

* Pay will be commensurate based on education and experience


Please apply in writing referencing posting #2022-148 outlining qualifications and experience by 4:00pm on Thursday June 30, 2022 to

Human Resources, Community Care Durham email:  


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