Job Posting 85572

Clinical Support Worker
Phoenix Society
Vancouver & Lower Mainland
9942 127A Street Surrey BC V0R 0M8
closes in 13 days (Mon, 22 Aug)
on-call / relief / casual  •  $20.02 - $22.25

Title: Clinical Support Worker

Location: Surrey BC

Position Status: Casual on call. Casual staff submit availability monthly and must be able to work at least three shifts per month, if needed.

Reports to: Assistant Manager

Salary: $20.02 - $22.25

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies!


Job Summary:

Clinical Support Workers are responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents at Phoenix House. They also provide seasonal support to the Extreme Weather Shelter, as needed.

Essential Duties and Responsibilities:

  • Demonstrate courtesy and respect for others.
  • Promote good relationships with coworkers (build trust, share information with others, accept and express suggestions or feedback in a positive, constructive manner, be sensitive to the needs and feelings of others).
  • Orient new residents to the facility, verify, authorize and issue resident swipe cards.
  • Monitor entrance of residents and visitors to the building
  • Build rapport with residents and respond to their concerns, thoughts, and feelings with respect.
  • Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
  • Utilize appropriate reporting systems to communicate to staff any client concerns.
  • Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
  • Administrative tasks such as
    • Photocopying
    • Assisting with case documentation
    • Database entries
    • Filing
    • Preparing new client files
    • Professionally answering phones



  • Two year diploma from a post-secondary education and training relevant to the addiction treatment field, or an equivalent combination of experience and education.
    • Preference will be given to those with a minimum of 2 years’ experience in the addiction services field within a community setting, assisting those affected by substance misuse, concurrent disorders, unemployment, lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
  • Ability to apply trauma-informed practices to clinical care
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Strong organizational and problem-solving skills
  • Effectively communicate professionally, verbally and written in English
  • Current Tuberculosis Screening Certificate
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations
  • Valid Class 5 BC Driver's License and driver's abstract


The Phoenix Society is a multi-service agency located in Surrey, BC dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment. 

Vaccination Requirement:

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.  

Commitment to Equity, Diversity & Inclusion:

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.


Application Process: Please apply with a cover letter and resume here.

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!