Job Posting 85576

Senior Director, Clinical Services
Phoenix Society
Vancouver & Lower Mainland
13686 94A Avenue Surrey, BC V3V 1N1
closes in 12 days (Mon, 22 Aug)
full time  •  $105,000-$120,000 per year

Title: Senior Director, Clinical Services
Location: Surrey, Phoenix Centre
Position Status: Full-time, 37.5 hrs/week
Reports to: Chief Operating Officer
Supervision of: Manager, Clinical Services and Director, Mental Health and Substance Use Programs
Salary: $105,000-$120,000 per year

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies!


Job Summary

The Director, Clinical Services is responsible for the effective and efficient management of clinical programs and services at Phoenix Society. Key responsibilities include managing and directing staff, budget development and oversight, and implementation of operational plans.

The position creates and promotes a clinical practice environment that is focused on evidence-based and trauma-informed improvements to client-centred care that supports opportunities for research, learning and teaching for staff, practicum students and volunteers. 

Essential Duties and Responsibilities

Program Management

  • Oversee program planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, and submitting grant proposals
  • Lead the planning and implementation of programs by facilitating the definition of project scope, goals and deliverables; defining project tasks and resource requirements; developing full-scale project plans; assembling and coordinating project staff; managing project budget; managing project resource allocation; monitoring and reporting on progress of the project; and evaluating and assessing project results
  • Ensure programs are in accordance with applicable local, provincial and national laws, regulations and standards (e.g., Community Care Facilities Licensing; Correctional Services Canada, BC Housing, Fraser Health Authority, Mental Health and Substance Use Services – Stabilization and Transitional Housing Programs, Canadian Standards and Guidelines for Career Development Practitioners)
  • Ensure that accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summary), reports, statistics on residents and all required documentation are complete

Human Resources

  • Oversee and evaluate recruitment strategies for program staffing needs
  • Provide positive leadership to all program staff, practicum students and volunteers, encouraging a team approach, professional attitude and respectful, supportive working relationships
  • Ensure that training and orientation is completed for new program staff, practicum students and volunteers
  • Conduct performance reviews and planning sessions with program staff and provide on-going coaching and feedback where required

Community Relations

  • Assure the organization and its mission, programs and services are consistently presented in strong, positive images to community stakeholders
  • Participate in the design of print media, key messaging, and organization positioning
  • Conduct research on adult education, homelessness, addiction, mental illness, labour market integration, and community social and economic development
  • Develop proposals for initiatives and implement programs that respond to the complex needs of these populations
  • Participate as an agency representative in collaborative partner networks and in related community social and economic development activities



  • Master’s degree in social work, counselling, education, psychology, etc., or equivalent
  • 10+ years of experience in progressively responsible roles in community-based settings working with marginalized populations, substance use services, mental health, corrections, etc.
  • Demonstrated experience related to the design, delivery, and evaluation of core programs in a non-profit environment
  • Satisfactory completion of a criminal records check with vulnerable sector screening is required
  • Satisfactory completion of Tuberculosis Screening form is required
  • Satisfactory completion of Employee Immunization Record form is required
  • First aid certification with CPR is required
  • Valid class 5 driver’s license is required


The Phoenix Society is an accredited, multi-service agency serving the Lower Mainland of British Columbia and dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

Vaccination Requirement

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.   

What we offer 

  • Employer-paid training such as First Aid, NVCI, MHFA, WHMIS and more
  • Disability and Life insurance
  • Employee Assistance Program
  • 100% Employer Paid Extended health care (Dental, Vision, paramedical)
  • Flexible schedule
  • Matching RRSP contribution
  • 6 sick and 6 personal leave days a year
  • Education and Training allowance
  • Bring your dog to work

Commitment to Equity, Diversity & Inclusion

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.


Application Process: Please apply with a cover letter and resume on this site.
Application Deadline: The position will be filled as soon as a suitable candidate is identified.

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