Position Summary:

The Administrative Program Assistant will be part of a large Youth Services team located in a vibrant and busy youth hub. The workspace is centrally located within the hub, and you must be adaptable to work within a lively and often noisy environment. This position is the 1st point of contact for multi-barrier youth, possibly in crisis, arriving at our center, as well as visiting professionals and guests.

The successful applicant will have experience working within a multi-program/multi-partnership youth-focused environment. Require excellent customer service skills and an exceptionally welcoming manner. They will receive and respond to telephone inquiries in a timely and professional manner and manage multiple program referrals. Duties will include providing accurate word-processing support, editing & composing a wide variety of documents, and assisting with organizing meetings and/or special events and research projects as directed. They will develop and maintain a well-organized filing system (paper and electronic) and upload documents to our database, permitting easy reference and rapid information retrieval.

This position requires excellent organizational skills, effective time management, detail-oriented, and prioritizing and multi-task in a fast-paced environment. Proficient with computer applications/databases, excellent math skills, and strong communication skills with a diverse population. The successful applicant will have a minimum of 2 years of direct administrative support. experience in an alternate school or youth-focused setting is an asset.

Primary Duties:

• Provide reception to all stakeholders in person or on the phone; provide knowledgeable direction to services or other staff members in-house and external community services.
• Perform administrative duties as requested by leadership, including OSH Agenda and Minutes, compiling referrals for quarterly reporting, distribution, and organization of keys/fobs for staff
• Manage boardroom bookings
• Maintain the general appearance of the reception area, ensuring safety and an overall welcoming environment
• Responsible for ordering, tracking, and organizing office supplies, cleaning supplies and business cards as requested by the Manager
• Operate and ensure general care and maintenance of all office equipment; liaise with equipment companies for regular maintenance and urgent requests
• Performs all other related duties as required

Academic and Job Experience Required:

• Advanced computer skills including Microsoft Office Suite; certificate or diploma in Office Administration and three years’ experience in a busy environment; equivalent experience and education considered.
• High command of English, both written and verbal, as proofreading is
• Customer service, with a special interest in working specifically with vulnerable or marginalized individuals
• Experience with a busy multi-line phone system
• Demonstrated ability to be flexible and adaptable, effectively prioritize tasks and manage time; capable of switching focus from one task to the next, responding appropriately, as needs in the center vary
• Experience creating and working within a culturally inclusive environment for staff, partners, and participants

Basic Requirements:

• Criminal Record Check, including the vulnerable sector
• Proof of being fully Vaccinated for Covid 19
• Standard first-aid certificate and CPR
• Demonstrated ability to operate office equipment
• Suitable to work with multi-barrier youth 

Desired Requirements:

• Experience working in social services and multi-hub programs is
• Experience in Tracking and Monitoring Federal Contracts
• Knowledge of PCRS programs and services

IMMEDIATE SUPERVISOR:       

Tyler Lee, Manager of Surrey Youth Services

Kevin McCluskey, Youth Program Coordinator

Salary Range: $24.27 per hour - $25.30 per hour, plus a comprehensive benefits package

Closing Date:  Open until filled

Offer of employment is conditional upon the applicant providing us with proof of being fully vaccinated against COVID-19

"Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our H.R. department at . Personal information will be kept confidential."