Please see full job posting on our website here: https://gss.uvic.ca/about-gss/jobs/ 

About the GSS
The GSS is a non-profit society serving nearly 3000 graduate students studying at UVIC. We provide services like the UPASS (bus pass), Extended Health and Dental insurance, meeting spaces, and democratic representation on campus to grad students. Our goal is to improve the welfare of our members and the experience of graduate studies at UVic. We will be re-opening the Grad House Restaurant in September 2022 after 2.5 years of closures due to COVID-19. The Grad House is a counter-service campus pub serving up pub favourites with a focus on local food and drinks. We aim to be grad students’ home-away-from-home while they are at UVic. The Grad House offers a range of events including trivia night, meat bingos, welcome barbeques, etc.

Position Overview

The primary objective of the Front of House Coordinator is to work with the Operations and Services Manager to establish operational efficiency and customer satisfaction. Their primary responsibilities include performing order entry and beverage preparation, assisting with the financial administration of the Grad House restaurant, and overseeing small front of house team.

They must set an example to other employees through their work habits and mannerisms. This position within the Grad House is a unionized position and requires 10% of their time in the office and 90% of their time in the front of house.

Essential Job Functions

Customer Service

• Ensure customer satisfaction, resolve customer complaints
• Take and relay food and beverage orders using prescribed method
• Process guest orders in a timely and accurate fashion
• Serve food and beverages to guests in accordance to prescribed method
• Provide food and beverage product knowledge
• Use proper serving techniques
• Practice responsible alcohol service
• Total bill and accept payments

Administration

• Cash out and reconcile cash with total sales
• Manages promotions and advertising for the Grad House
• Responsible for approval of voids, refunds, and handling customer complaints during evening shifts
• Acts as main contact for communication and resolving problems between kitchen and serving staff during evening shift
• Ensures closing procedures are followed and restaurant is secured at close
• Notifies Operations and Services Manager when paper supplies, glassware, liquor, and non-alcoholic beverage supplies are low.
• Check server cash-out sheets weekly to ensure they were completed correctly
• Ensure front of house cleaning duties are completed

Supervision and Training

• Takes a leadership role in establishing a clear vision for GSS Food Services, and ensuring involvement of all staff in visioning process
• Provides day-to-day front of house supervision
• Responsible for scheduling of front of house staff, including finding coverage for absent employees
• Assists in hiring of all kitchen staff jointly with Operations and Services Manager
• Responsible for kitchen employee training and progress evaluation
• Communicates regularly with Operations and Services Manager regarding kitchen staff
• Assists in preventing over- or under-staffing through regular communication with Operations and Services Manager

Occupational health and safety, cleaning and upkeep

• Clean and clear sections, assist bussers
• Ensures all heath and safely regulations, liquor laws and restaurant policy are followed by serving staff
• Stock station and perform side duties
• Acts as primary contact with Security during evening shifts