Job Posting 86032

Patron Services Staff At The Four Seasons Centre For The Performing Arts
Canadian Opera Company
Toronto Metro area
145 Queen Street West, Toronto, ON
closes in 2 days (Fri, 12 Aug)
part time  •  $16.50 to $17.50

The Canadian Opera Company is now accepting applications for the part-time position of Patron Services Staff at the Four Seasons Centre for the Performing Arts. The 2022/2023 season begins in mid-September and runs until late June.

 

Reporting to the Patron Services Managers, Patron Services Staff work both usher and bartender shifts, and may be offered porter/bar-back shifts if they have relevant experience.

 

JOB DESCRIPTION

 

Providing exceptional customer service at performances and events, Patron Services Staff are members of the Patron Services Department and are the front line staff of the Four Seasons Centre. Patron Services Staff are scheduled to work shifts as Ushers, Bartenders and Porters, mostly on weekends and evenings. Previous Front of House and/or Food & Beverage experience is an asset.

 

The starting hourly pay rate is $16.50, with a $1.00/hour increase after 12 months of service. Food & beverage positions also provide tips/gratuities (pooled based on bar location), and some shifts for private/special events with a pay rate of $21.50/hour.

 

Are you interested in career growth? The Four Seasons Centre has a strong culture of rotating colleagues through different roles and promoting from within.

 

The unique separate responsibilities for Ushers, Bartenders and Porters are as follows:

 

USHER 

  • Greets and seats patrons and attends to their needs throughout the performance or event
  • Provides positive and courteous service interactions to all patrons
  • Ensures the safety and cleanliness of public areas of the building
  • Provides assistance for patrons with special needs or limited mobility; relocates and retrieves wheelchairs and walkers
  • Enforces house policies related to a variety of issues such as photography, noise disturbances, or food and beverage in the auditorium during performances
  • Assists patrons with late seating
  • Provides a variety of patron services outside of the auditorium such as attending front doors, scanning tickets, operating an elevator and handing out pre-orders at bars during intermissions
  • Provides services at Coat Check
  • Other duties as assigned

BARTENDER

  • Sets up bars and serves a variety of food and alcoholic and non-alcoholic beverages to patrons during pre-show and intermission periods
  • Clears the floor of dirty glassware
  • Polishes and sets up glassware and bar accessories
  • Mentally calculates payment and handles cash
  • Dismantles bars, loads carts and returns items to storage areas
  • Provides a variety of patron services outside of the bar such as Coat Check and covering usher positions both pre-performance and post-performance as required
  • Other duties as assigned

PORTER

  • Prepare product to stock bars in several locations, replenish bar items during performances, clear and wash glassware.
  • Receive and store product deliveries (some heavy lifting)
  • Provide kitchen maintenance including set up for activities and clean up after event
  • Assist bartenders during intermission

Key Requirements

  • Adaptable to a work schedule covering evenings and weekends and able to commit to a set schedule of three (3) or four (4) days per week including at least one (1) weekend shift
  • Must be Smart Serve certified
  • Flexibility in providing various services to meet the needs of our patrons
  • Required to stand for extended periods of time
  • Excellent customer service skills and positive demeanor
  • Must be able to lift 20 pounds without difficulty
  • Comfortable with heights, elevators, and stairs

 

COVID-19 Considerations: Employees must be fully vaccinated to work on the premises and must follow all identified safety protocols.

 

Cover letters should be addressed to:

 

Hiring Committee

Four Seasons Centre for the Performing Arts

Canadian Opera House Corporation

145 Queen St. W.

Toronto, ON M5H 4G1

 

Only applications received by Sunday August 28th, 2022 will be considered.

 

As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion.

 

The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

 

The Canadian Opera Company thanks all applicants in advance, however, only those considered for an interview will be contacted. No phone calls or agencies please.

 

Date Posted:  July 15, 2022

 

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!