Job Posting 86187

Subject Matter Expert: Foundations Of Case Management In Settlement Practice 1&2
Alberta Association of Immigrant Serving Agencies (AAISA)
Work From Home - Calgary area, Edmonton area
closes in 17 days (Sat, 27 Aug)
rfp (request for proposal)  •  $11,000 per project

request for proposals

subject matter expert (sme): FOUNDATIONS OF CASE MANAGEMENT IN SETTLEMENT PRACTICE 1&2

 

in brief

The Alberta Association of Immigrant Serving Agencies (AAISA) is seeking a subject matter expert (SME) to create and deliver a facilitated workshop that will then be adapted into an online, self-paced workshop. The course will be on the topic of Foundations of Case Management in Settlement Practice 1&2, with the primary aim of increasing the capacity of providers working in the settlement sector.  

about aaisa

The Alberta Association of Immigrant Serving Agencies (AAISA) is a non-profit umbrella organization that has represented, supported, and advocated for Alberta’s settlement and integration sector since 1980. Collectively, AAISA member agencies offer services to newcomers in over 40 municipalities across the province. AAISA’s mandate is to build sector capacity to serve newcomers by providing access to relevant and meaningful professional development opportunities, engaging the sector on issue-based initiatives, and by undertaking research to build understanding of context and emerging needs.

More info about AAISA: www.aaisa.ca 

objectives and learning outcomes

AAISA is seeking a subject Matter Expert (SME) to undertake a Course Design Development and Facilitation project in collaboration with AAISA staff.

 

Funded by AAISA, this training must provide participants with a detailed understanding of case management frameworks, ethics, definition, guiding principles, models, standards approach, goals, outcomes, tools of case management as well as the role of the case manager and practical application. This course will examine the responsibility of the Case managers in rapidly changing situations and in the settlement sector.

The learning goals of the course must include, but not limited to the following:

objectives

  • Learn and practice self-awareness, ethics and values, and how good judgement is critical
  • Learn to develop and maintain a counselling relationship, utilize active listening, interviewing skills, and pursue empathy when dealing with clients
  • Explore ethical issues and dilemmas in order to prepare practitioners for their service in the settlement and integration sector
  • Learn how to deal with specific difficult cases, like confrontational clients, those who may be dangerous, or clients who suffer from mental disorders or substance abuse
  • Devise ways to address barriers, identify priority issues, determine short- & long-term goals, provide supports, advocate and establish communication channels
  • Learn client needs within a social justice framework, acknowledging visible and invisible barriers
  • Ascertain professional case management standards of practice and continuing education resources
  • Examine methods of assessment and interviewing as a case manager in the settlement and integration sector
  • Gain knowledge in the fundamentals of case management and counselling of clients

learning outcomes

By the end of the course participants will be able to:

  • Demonstrate effective interpersonal skills to build an environment of trust, confidentiality, empathy, respect, confidence and results within an organization
  • Distinguish between the different models of case management
  • Identify and analyze the primary roles and responsibilities of case managers
  • Identify and apply appropriate and culturally informed case management interventions
  • Guide and assist clients to acknowledge her/his own strengths and skills to resolve the problem
  • Apply current case management research to working with special populations
  • Develop a plan to set professional boundaries as a case manager
  • Construct a case management care plan with appropriate, measurable, and achievable goals and outcomes
  • Implement and coordinate client care activities
  • Provide, monitor and link information to help clients make informed decisions and enhance their networks

scope of work

The scope of work of the project is as follows:

  • Design, development and facilitation of professional development sessions including:
    • Facilitated workshops delivered by November 2022
    • Online self-paced course with 5-7 modules and appropriate course materials, assignments, supplementary materials, quizzes, assessments, and instruments for evaluation of learning to be made available on AAISA’s Moodle LMS by January 2023
  • Creation of an Evaluation of Learning effectiveness for the workshop sessions and self-paced online course modules
  • A development report that provides a summary of workshop and course description, learning objectives and outcomes, learning activities, and course structure
  • A delivery report that provides information regarding attendance and participation, number of registered participants from AAISA member agencies and non-members, reflection by facilitators on the proceedings of the workshops and activities and possible area of improvement, and other relevant information for greater accountability
  • A final report that will assist AAISA in shaping the future direction of its professional development work with settlement practitioners in Alberta settlement and integration sector

PROJECT DELIVERABLES

The SME (also known as the “consultant”) will be responsible for:

  • Providing a plan with a timeline for each project component and deliverable
  • Conducting a literature review and exploring current best practices to identify key areas of focus for the workshops and modules of the online self-paced course
  • Ensuring all facilitated workshops and online self-paced course components are developed in alignment with AAISA’s settlement practitioner competency framework and current contextual needs
  • Providing the content for the online facilitated and self-paced course including drafts, revisions, and finals
  • Meeting with AAISA’s Programs & Services department to plan for the development of the online self-paced course
  • Collaborating with AAISA’s Learning & Technology Coordinator to develop content in relation to AAISA’s structure of the online self-paced course
  • Committing to generation of digital learning resources for the online self-paced course (this would include electronic versions of pre- and post- assessments of competencies, discussion board tasks, full course content, descriptions and course outlines, assignments and quizzes, readings and references, and Microsoft PowerPoint slides)
  • Assisting in the creation of the audio and video recording of content for the online self-paced course. The SME will require a commitment of an estimate 25 hours (approximately 5 hrs per module) to complete audio and video recording. The SME will coordinate with AAISA’s Learning & Technology Coordinator to arrange suitable dates to undertake recordings
  • Create an Evaluation of Effectiveness of Learning for the workshop sessions and online self-paced course modules to AAISA’s Learning and Professional Development Lead

AAISA will be responsible for:

  • Securing the online platform or in person location, advertising, and promoting course on social media, and handling registration, enrolment, and distribution of workshop materials
  • Providing the working space and technology to audio record the voice over for all presentation slides of the content modules for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually
  • Providing the working space and technology to video record a short introductory orientation for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually
  • Providing the SME with the AAISA Competency Framework

ONLINE FACILITATED AND SELF-PACED COURSE COMPONENTS

  • A brief description of the intended learning outcomes for the workshop and online self-paced course
  • Demonstration of how learner outcomes align with AAISA’s Settlement Practitioner Competency Framework
  • Key tasks and activities, including assessment of learnings in workshop and online self-paced course
  • List of resources and references
  • Pre-reading materials to be provided to workshop participants
  • Facilitator guide including notes to facilitators with instructions for delivery and materials required
  • Digital learning resources for online delivery (electronic documents, Microsoft PowerPoint presentation slides, audio, video and other multimedia resources)
  • Assessment for learning that can be completed by participants
  • Evaluation criteria that can be used to judge the effectiveness and experiences and experience of learning in the workshop and the online self-paced course

INTELLECTUAL PROPERTY

Proprietary right to all data, materials, documentation and products originated by and prepared pursuant to the contract shall belong exclusively to AAISA. The contractor will acknowledge and agree that any Product and/or Deliverable created shall be considered a “work made for hire” and all rights to said Product and/or Deliverable shall belong exclusively to AAISA. The contractor will be prohibited from disseminating products and information developed.

PROPOSAL

We require a detailed proposal with a cost estimate and projected timelines for the project that includes the above deliverables. PLEASE NOTE that the proposal should not exceed $11,000.

The project will start no later than NOVEMBER 2022 and the deliverables contents other than the facilitated synchronous sessions must be completed no later than JANUARY 2023.

The proposal should include:

  • Project design: proposed activities, cost estimates, and timeline for the various components (approach to learning/facilitation, learning goals, proposed modules, etc.) of the project
  • Resume of the Project Lead responsible for the development and coordination of the project
  • List of courses/workshops developed/delivered previously
  • Two references of people for whom you have developed/delivered course or workshops previously and their contact information

SELECTION CRITERIA & PROCESS

The following are the criteria we will use in the selection process:

  • Detailed plan and timeline (including projected costs for each component)
  • Proven ability to communicate with all levels within an organization, in a multicultural and diverse work environment
  • At least 5 years of relevant, proven experience working with newcomers in the settlement and integration sector, adults with low literacy skills, victims of trauma, war, torture, persecution, abuse, or mental health issues
  • Training in case management and counselling knowledge about process of adaptation and impact in family roles
  • Demonstrated ability to advocate, liaise, mediate
  • Knowledge of government and community resources
  • Knowledge of international issues that impact refugees/immigrants
  • Familiarity with online learning platforms preferred (g. Moodle, etc.)
  • Familiarity with online webinar platforms preferred (g. Zoom, Microsoft Teams, etc.)
  • Evidence of high standards in curriculum design, development, and evaluation
  • Compliance with deadline(s)
  • Fluency in English, both written and verbal
  • In your proposal, please identify the following information;
    • Learning goals and outcomes
    • Key focus questions
    • Main areas of awareness and attitude

The proposal will be reviewed in detail according to the above criteria. Shortlisted candidates will be asked to provide portfolios of their work or examples of previously designed and developed courses and/or workshops, as well as to participate in an interview. All applicants will be promptly notified when a selection has been made.

Both individual and collaborative proposals will be considered.

PROPOSAL SUBMISSION

Please send an electronic submission including the following: letter of intent, resume, plan, examples of past work, and proposed fees to . Please ensure that your name or your organization’s name appears in the file name.

Your electronic submission should be sent by Friday, August 26 2022 @ 5PM MDT to .

Qualified applicants will be added to AAISA’s network for notification of future opportunities.

If you have any questions, please contact .

AAISA is an Equal Opportunity Employer and we work to sustain anti-discrimination and anti- racism practices in our workplace. We do not discriminate based on race, ethnicity, sexual orientation, gender identity and/or gender expression, age, physical or mental health, religion or beliefs, or any other status protected by law. Harassment or discrimination is not tolerated at AAISA. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business need

PLEASE NOTE: AAISA is not obligated to accept the lowest cost proposal. In addition, AAISA need not accept any of the proposals. All decisions of AAISA shall be final and binding.

 

 

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