Job Posting 86191

Subject Matter Expert: Psychosocial Needs Of Refugees In Canada
Alberta Association of Immigrant Serving Agencies (AAISA)
Work From Home - Calgary area, Edmonton area
closes in 17 days (Sat, 27 Aug)
rfp (request for proposal)  •  $8,000 per project

request for proposals



in brief

The Alberta Association of Immigrant Serving Agencies (AAISA) is seeking a subject matter expert (SME) to create and deliver a facilitated workshop that will then be adapted into an online, self-paced workshop. The course will be on the topic of Psychosocial needs of Refugees in Canada, with the primary aim of increasing the capacity of providers working in the settlement sector.  

about aaisa

The Alberta Association of Immigrant Serving Agencies (AAISA) is a non-profit umbrella organization that has represented, supported, and advocated for Alberta’s settlement and integration sector since 1980. Collectively, AAISA member agencies offer services to newcomers in over 40 municipalities across the province. AAISA’s mandate is to build sector capacity to serve newcomers by providing access to relevant and meaningful professional development opportunities, engaging the sector on issue-based initiatives, and by undertaking research to build understanding of context and emerging needs.

More info about AAISA: 

objectives and learning outcomes

AAISA is seeking a subject Matter Expert (SME) to undertake a Course Design Development and Facilitation project in collaboration with AAISA staff.

Funded by AAISA, this training must provide a broad understanding of the psychosocial problems among refugees resettled in Canada. The training must equip practitioners with additional emotional resilience, and therapeutic sensitivity and knowledge to be able to design psychosocial activities/programs among refugees and explore treatment options and service utilization among resettled refugees in Canada. This will not only support the refugee’s learning outcomes and healing, but also help enhance practitioners’ effectiveness and their well-being. The course should also enhance practitioners’ ability to connect and respond sensitively to the psychosocial needs of refugee youth and children, resulting in improved outcomes and increased well-being of the children as well as their communities.


  • Learn to recognize psychosocial needs of refugees, develop action plans, and teach them how to cope and survive
  • Recognize the various kinds of partners you may need to work with and learn to refer people with other complications that cannot be dealt with within the refugee community
  • Teach practitioners to manage their own biases and personal experiences when supporting refugees
  • Apply the multiphase model of psychotherapy, social justice, and human rights to refuges populations
  • Recognize the problems and symptoms that may occur in other people who have experienced violence or who have suffered other forms of violence
  • Study the special circumstances in working with refugee children and their families
  • Learn issues affecting children of refugees that can impede their development
  • Learn about individual differences regarding the extent to which refugees suffer from post-traumatic stress, and different behavioural problems
  • Learn factors influencing levels of distress like demographic variables, cumulative traumatic experiences, and post-migration stressors
  • Provide practitioners with psychoeducation, to reduce the symptoms of anxiety and depression among refugees and empower them to understand their rights, along with being aware of resources available to them

learning outcomes

By the end of the course participants will be able to:

  • Identify the major psychosocial needs of resettled refugees, how often these problems occur, how they may differ by country of origin and factors related to resettlement
  • Analyze the current state of research and resources available and discuss cultural considerations in working with refugees
  • Explain possible barriers in various treatment options by resettled refugees
  • Understand the special difficulties faced by refugee parents in the environment in which they live
  • Understand some ways of protecting the psychosocial well-being of children and allowing them to develop normally
  • Develop plans on how to meet the needs of vulnerable families and those of unaccompanied children
  • Understand the need to keep appropriate records
  • Explore and build cooperation with partners from various cultures
  • Establish links with health care services for referral of refugees
  • Organize groups with other refugee workers to discuss experiences in helping people who have been tortured and feelings while helping these people
  • Understand how forced migration in an historical and global perspective and discusses means for societies to respond effectively to the psychosocial needs of refugees

scope of work

The scope of work of the project is as follows:

  • Design, development and facilitation of professional development sessions including:
    • Facilitated workshops delivered by early October 2022
    • Online self-paced course with 5-7 modules and appropriate course materials, assignments, supplementary materials, quizzes, assessments, and instruments for evaluation of learning to be made available on AAISA’s Moodle LMS by December 2022
  • Creation of an Evaluation of Learning effectiveness for the workshop sessions and self-paced online course modules
  • A development report that provides a summary of workshop and course description, learning objectives and outcomes, learning activities, and course structure
  • A delivery report that provides information regarding attendance and participation, number of registered participants from AAISA member agencies and non-members, reflection by facilitators on the proceedings of the workshops and activities and possible area of improvement, and other relevant information for greater accountability
  • A final report that will assist AAISA in shaping the future direction of its professional development work with settlement practitioners in Alberta settlement and integration sector


The SME (also known as the “consultant”) will be responsible for:

  • Providing a plan with a timeline for each project component and deliverable
  • Conducting a literature review and exploring current best practices to identify key areas of focus for the workshops and modules of the online self-paced course
  • Ensuring all facilitated workshops and online self-paced course components are developed in alignment with AAISA’s settlement practitioner competency framework and current contextual needs
  • Providing the content for the online facilitated and self-paced course including drafts, revisions, and finals
  • Meeting with AAISA’s Programs & Services department to plan for the development of the online self-paced course
  • Collaborating with AAISA’s Learning & Technology Coordinator to develop content in relation to AAISA’s structure of the online self-paced course
  • Committing to generation of digital learning resources for the online self-paced course (this would include electronic versions of pre- and post- assessments of competencies, discussion board tasks, full course content, descriptions and course outlines, assignments and quizzes, readings and references, and Microsoft PowerPoint slides)
  • Assisting in the creation of the audio and video recording of content for the online self-paced course. The SME will require a commitment of an estimate 25 hours (approxiamtely 5 hrs per module) to complete audio and video recording. The SME will coordinate with AAISA’s Learning & Technology Coordinator to arrange suitable dates to undertake recordings
  • Create an Evaluation of Effectiveness of Learning for the workshop sessions and online self-paced course modules to AAISA’s Learning and Professional Development Lead

AAISA will be responsible for:

  • Securing the online platform or in person location, advertising, and promoting course on social media, and handling registration, enrolment, and distribution of workshop materials
  • Providing the working space and technology to audio record the voice over for all presentation slides of the content modules for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually
  • Providing the working space and technology to video record a short introductory orientation for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually
  • Providing the SME with the AAISA Competency Framework


  • A brief description of the intended learning outcomes for the workshop and online self-paced course
  • Demonstration of how learner outcomes align with AAISA’s Settlement Practitioner Competency Framework
  • Key tasks and activities, including assessment of learnings in workshop and online self-paced course
  • List of resources and references
  • Pre-reading materials to be provided to workshop participants
  • Facilitator guide including notes to facilitators with instructions for delivery and materials required
  • Digital learning resources for online delivery (electronic documents, Microsoft PowerPoint presentation slides, audio, video and other multimedia resources)
  • Assessment for learning that can be completed by participants
  • Evaluation criteria that can be used to judge the effectiveness and experiences and experience of learning in the workshop and the online self-paced course


Proprietary right to all data, materials, documentation and products originated by and prepared pursuant to the contract shall belong exclusively to AAISA. The contractor will acknowledge and agree that any Product and/or Deliverable created shall be considered a “work made for hire” and all rights to said Product and/or Deliverable shall belong exclusively to AAISA. The contractor will be prohibited from disseminating products and information developed.


We require a detailed proposal with a cost estimate and projected timelines for the project that includes the above deliverables. PLEASE NOTE that the proposal should not exceed $8,000.

The project will start no later than OCTOBER 2022 and the deliverables contents other than the facilitated synchronous sessions must be completed no later than DECEMBER 2022.

The proposal should include:

  • Project design: proposed activities, cost estimates, and timeline for the various components (approach to learning/facilitation, learning goals, proposed modules, etc.) of the project
  • Resume of the Project Lead responsible for the development and coordination of the project
  • List of courses/workshops developed/delivered previously
  • Two references of people for whom you have developed/delivered course or workshops previously and their contact information


The following are the criteria we will use in the selection process:

  • Detailed plan and timeline (including projected costs for each component)
  • Experience in the community services or community health sector
  • Demonstrated experience working with marginalized individuals and communities, particularly newcomer / immigrant communities, and racialized groups
  • Proven ability to communicate with all levels within an organization, in a multicultural and diverse work environment
  • At least 3 years of relevant experience in working with immigrant, refugee and racialized populations addressing substance use and/or mental health problems
  • Experience in developing, organizing, and facilitating various psychodynamic groups for immigrant/refugee families
  • Commitment to working within an anti-oppressive framework and demonstrated understanding of the links between trauma and mental health, emotional health, and substance use problems
  • Knowledge of the newcomer- serving sector and working knowledge of the settlement processes and issues impacting immigrant and refugee communities
  • Familiarity with online learning platforms preferred (e.g Moodle, etc)
  • Familiarity with online webinar platforms preferred (e.g. Zoom, Microsoft Teams, etc.)
  • Evidence of high standards in curriculum design, development, and evaluation
  • Compliance with deadline(s)
  • Fluency in English, both written and verbal
  • In your proposal, please identify the following information;
    • Learning goals and outcomes
    • Key focus questions
    • Main areas of awareness and attitude

The proposal will be reviewed in detail according to the above criteria. Shortlisted candidates will be asked to provide portfolios of their work or examples of previously designed and developed courses and/or workshops, as well as to participate in an interview. All applicants will be promptly notified when a selection has been made.

Both individual and collaborative proposals will be considered.


Please send an electronic submission including the following: letter of intent, resume, plan, examples of past work, and proposed fees to . Please ensure that your name or your organization’s name appears in the file name.

Your electronic submission should be sent by Friday, 26 August 2022 @ 5PM MDT to .

Qualified applicants will be added to AAISA’s network for notification of future opportunities.

If you have any questions, please contact .

AAISA is an Equal Opportunity Employer, and we work to sustain anti-discrimination and anti- racism practices in our workplace. We do not discriminate based on race, ethnicity, sexual orientation, gender identity and/or gender expression, age, physical or mental health, religion or beliefs, or any other status protected by law. Harassment or discrimination is not tolerated at AAISA. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business need

PLEASE NOTE: AAISA is not obligated to accept the lowest cost proposal. In addition, AAISA need not accept any of the proposals. All decisions of AAISA shall be final and binding.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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