Job Posting 86210

Adoptions Counsellor 2
Edmonton Humane Society
Edmonton area
Edmonton Humane Society, 13620 – 163 Street NW, Edmonton, AB
closes in 9 days (Thu, 18 Aug)
full time

Adoptions Counsellor 2

Full-Time Permanent


About EHS

The Edmonton Humane Society has been an animal welfare leader in the Edmonton community since 1907. We are more than a shelter and a safe haven for the thousands of animals in our care each year. We play a key role in the Edmonton region by enriching the lives of people and their companion animals not only through our sheltering, but through our programs, services, and community engagement.


The Role

The Adoptions Counsellor 2 assists with the adoption process, ensuring a happy and healthy match and educating adopters on the needs of the animals. This role is also responsible to maintain adoption records, processes payments, and communicate with adopters and potential adopters by phone and email.


The Adoptions Counsellor also ensures a high level of care and humane treatment to animals, while adhering to shelter policies and procedures.


Key Roles & Responsibilities

  • Provide excellent customer service and educate adopters about animal care needs and answer customer questions and concerns
  • Answer Adoption phone calls and emails in a timely and professional manner
  • Review and maintain Shelter Buddy and Adopets records for accuracy
  • Review adoption applications
  • Book clients in for meet and greets and adoption appointments and conduct meet and greets between potential adopters and dogs
  • Process all types of animal adoptions as well as donations, lottery ticket sales, and other sales as required
  • Communicate information effectively to partnering departments through proper forms and protocol
  • Provide training to Level 1 Host and Adoption Counsellor 1 positions


Education and Requirements

  • High School Diploma or equivalent
  • First Aid
  • Minimum six (6) months of reception and /or customer service experience
  • Computer Skills (intermediate proficiency in MS Word, Excel, Outlook, and Internet)


Skills and Abilities

As the ideal candidate, you will have a passion for people, performance and diversity (within the lens of  animal welfare). You have excellent communications skills (both verbal and written), with the ability to work independently and in a fast paced environment, and you are comfortable dealing with animals of all species and temperaments.




CompensationEHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package and a strong work-life balance.


Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.


How to Apply:

If you are looking for a rewarding career in an exciting fast paced environment, then we invite you to forward your resume and salary expectations, in confidence, by email to


The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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