Job Posting 86341

Employment Client Navigator
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closes in 16 days (Fri, 26 Aug)
full time  •  $21.10 per hour

Vacancy Posting – Competition #2022-07-25 ECN

Posted: July 25, 2022

Closing date: Ongoing posting until the position is filled

Position: Employment Client Navigator

Hours of work: 35 hours per week

Start date: As soon as possible

Work location: 102-808 Douglas Street, Victoria BC

Rate of Pay: $21.10 per hour (benefits after successful completion of probation period)


The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA is actively engaged in the community to strengthen connections between immigrants and those born in Canada. Through our work, we are building a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has been having a positive impact in the Greater Victoria region for nearly 50 years.

Job description

Under the guidelines of multiple programs through the Ministry of Social Development and Poverty Determine client eligibility and provide assistance with on-line employment applications, initial intake assessment and referral to appropriate employment programs. Support program clients with administrative duties (including data management). Ensure the effective daily operations of the Resource Centre and assist clients with job search in the Resource Centre.  Provide administrative and office support to the employment services program, employment team and the Employment Services Manager.  Serves all individuals, including IBPOC, LGBTQIA2+, and those with diverse abilities. Reports to the Employment Services Manager.


  • Minimum Grade 12 or diploma in administration or related discipline (business administration, office management/administration), or combination of education, training, and experience.
  • Experience with employment services programs for adult learners preferred.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement/ refugee-related themes.
  • Three years’ work experience within social services, nonprofit and/or multicultural environment.
  • Proficient with MS Office, ICM or other database applications and bookkeeping or basic accounting experience.
  • Experience working with persons from a wide variety of cultural and ethnic backgrounds is preferred.
  • Experience working with immigrants and refugees and understanding of immigration and refugee issues.
  • Proficiency in a settlement and/or resettlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.
  • Employment requires proof of full vaccination status or exemption documentation.

Key duties/responsibilities

  • Greets guests in a welcoming and friendly manner.
  • Administer financial supports to clients as per Immigrant Employment Specialist instructions in ICM and/or related databases and policies.
  • Responsible for financial support data entry and reconciliation.
  • Provide initial intake and assess client eligibility/suitability for referral to ICA employment programs.
  • Ensure resource centre computers and printer are in working order and operational.
  • Clean and maintain resource centre on a regular basis.
  • Maintain and sets up mass communications via email to clients of community organizations for events (i.e. job fairs).
  • Manage information as central communications centre for Employment Services program.
  • Greet and assist clients in resource centre.
  • Maintain data entry and hard copy files.
  • Assist with communications (constant contact and client reminders) as directed by Employment Services Manager and/or supervisor.
  • Create, populate, and manage workshop events in the system.
  • Maintain and set up system for billing workshop services.
  • Conduct billing of all workshops and maintains client attendance records.
  • Generate custom queries and reports from database.
  • Ensure that client files are kept safely and securely, and that all applicable rules and policies regarding confidentiality are observed.
  • Create awareness of anti-oppressive/social justice issues.
  • Participates in training opportunities to stay current on issues impacting ICA’s operations, clients, and the employment services programs.
  • Participates in regular team and organization-wide staff meetings. Follows all ICA policies and administrative procedures.
  • Other related duties as assigned.

Additional Information

  • Some travel to community locations within Greater Victoria may be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, may be required. Flex time schedules will be made to accommodate non-regular work hours.
  • ICA compensates overtime hours with time in lieu.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, a current, clear criminal record check, including vulnerable populations check, and proof of WHMIS training is required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, vaccination status, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to . This is an ongoing posting until the position is filled. Please quote Competition #2022-07-25 ECN in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!