Drive Happiness Seniors Association is a registered, non-profit society whose mission is to assist health and mobility-challenged seniors to remain independent in their own homes through low-cost assisted transportation services provided by volunteer drivers. We currently service Greater Edmonton and surrounding areas.

Drive Happiness is currently looking for a full-time Program Coordinator. Reporting to the Executive Director, the Program Coordinator is responsible for managing client applications, payments, deposits, and database management. The Program Coordinator will assist with answering incoming calls, entering bookings into the scheduling database, and assisting with day-to-day office operations.

The ideal candidate has experience dispatching and/or in customer service.

Responsibilities and Duties

Maintains accurate account information in the database

• Creates and updates account information on members
• Troubleshoots database issues as required
• Ensures data integrity for statistical reports

First responder to all calls

• Answers calls and forwards to an appropriate staff member
• Vets all calls and obtains ride information from riders
• Enters appointments in the scheduling database appropriately and accurately

Admin support

• Process payments, refunds and maintains all paperwork
• Record and track all Human Resource issues with volunteer drivers and riders
• Perform daily administrative duties including filing, mail processing, record management, ordering of office supplies and equipment maintenance
• Manage annual renewals
• Assist with other duties as required at the direction of the Executive Director

Qualifications and Skills

Requirements:

Education

Post-secondary education is an asset

Experience

1 to 2 years of office administration or reception preferred

Experience working with volunteers would be considered an asset

Previous work with seniors would be considered an asset

Knowledge, skills, and abilities

Knowledge of Edmonton and surrounding communities 

Strong verbal communication skills

Knowledge of transportation options in Edmonton and the surrounding area

Knowledge of seniors with health or mobility challenges

Proficiency in the use of computers for:

• Microsoft Office software, strong knowledge of MS-Word & MS-Excel
• Google Map, Internet research
• Database management

Personal characteristics

• Pleasant and patient telephone manner
• Clear communicator
• Compassionate
• Empathic

Working conditions

This position requires the employee to sit for extended periods in front of a computer, attached to the phone.

The Program Coordinator may be required to work some evenings and weekends. 

The successful candidate must provide a clean vulnerable sector criminal records check as a condition of employment.

Length of Position and Hours of Work

Full-time position (37.5 hours/week), specific hours of work will be 9:00 am to 4:30 pm, with a 30-minute lunch break.

Please note, that due to the urgency of filling this position, resumes will be reviewed as they are received, and interviews may occur prior to the closing date.

Online applications are preferred. Drive Happiness is an equal opportunity employer. We thank all applicants for their interest; however, due to the high number of resumes we receive, only short-listed candidates will be contacted.