Job Posting 86422

Client Services Coordinator
London and Middlesex Community Housing
London area
1299 Oxford Street, Unit 5C5, London, ON, N5Y 4W5
closing today (Wed, 10 Aug)
full time  •  $25.15 - $28.58 per hour

WAGE RANGE: $25.15 - $28.58 per hour

POSTING DATE: July 27, 2022

CLOSING DATE: August 10, 2022

LOCATION: 1299 Oxford street E., Unit 5C5, London, ON

COMPETITION: 2022-17

HOURS OF WORK: 8:30am – 4:30pm, Monday to Friday

 

THIS POSTING IS FOR TWO (2) PERMANENT FULL-TIME POSITIONS.

 

Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.  At LMCH, we believe that housing is the foundation of a better tomorrow. 

 

Mission: LMCH provides and maintains homes in a safe and supportive environment to meet the needs of the people we serve in our communities.

 

Vision: LMCH envisions healthy homes and communities in London and Middlesex.  Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

 

LMCH Values:

 

WE CARE

 

Collaboration/Commitment

Accountable/Accessible

Respect/Responsive

Equity/Excellence

 

 

PURPOSE OF THE JOB

 

This unionized position will provide tenant-focused, respectful, welcoming, and informative front counter services at LMCH, act as liaison between community members and other LMCH departments, and assist tenants in connecting with broader community support systems in accordance with LMCH’s We CARE philosophy. Reporting to the Manager of Client Services, the incumbent will work in collaboration with LMCH staff, tenants, and relevant community agencies within the framework of LMCH’s mission, vision, and values. This position will be based in the main office.

 

KEY DUTIES/RESPONSIBILITIES

  • Provide front counter services; receive and direct visitors and callers, receive and forward messages using computer and voicemail, answer telephone inquiries, refer phone calls to other staff when appropriate, etc.
  • As a first point of contact with LMCH tenants, promote a comfortable and safe environment where tenants feel valued and respected.
  • Work to resolve tenant concerns by listening and gathering information; resolve matters with tenants if possible and refer to other staff and community supports when necessary.
  • Continue to demonstrate a high level of understanding of the various programs offered by community agencies, their intake criteria, and logistical details; warm transfer tenants to community supports.
  • Assist tenants to complete forms, including tenant report forms, lease renewal packages, maintenance requests, including creation and issuing of work orders, etc.
  • Cross train in the roles and responsibilities of the Property Services Coordinators (PSCs) to assist in managing maintenance workflow within Property Services.
  • Assist with courier deliveries, pickups, gathering and distributing mail, scanning, and faxes.
  • Other general reception duties, including taking payment of rent; preparing bank deposits, providing general information about LMCH services, etc.
  • Provide onsite services to tenants, prospective tenants of LMCH, their representatives, and the general public as required.
  • Participate in other community development and engagement events as required.
  • Enter notes into Yardi as appropriate.
  • Build and maintain collaborative working relationships with LMCH staff, tenants, volunteers, and providers in the community.
  • Actively participate in communication, teamwork, staff development, and committee work as required.
  • Other duties as assigned.

EDUCATION, EXPERIENCE, & QUALIFICATIONS

  • Minimum of a completed two-year college diploma in social services or in a relevant discipline.
  • Minimum of three years of experience in community services.
  • Ability to work with a variety of personalities using tact and solid customer service skills.
  • Teamwork and interpersonal skills with an above-average level of emotional intelligence.
  • Strong communication skills, ability to compose clear and concise written documents, and clearly communicate information and answer questions. 
  • Excellent organization skills.
  • Strong knowledge of community-based services and resources.
  • Experience working with an interdisciplinary, diverse team.
  • Strong computer literacy, including effective working skills of MS Word, Excel, Outlook.
  • Experience with Yardi or other accounting/property management software considered an asset.
  • Experience in cash handling and managing a float and balance payments.
  • Training in non-violent crisis intervention, de-escalation, and mental health first aid considered an asset.
  • Lived experience residing in social housing considered an asset.
  • Proficiency in additional languages commonly used by LMCH tenants considered an asset.

WE CARE PHILOSOPHY

The incumbent contributes and supports the overall culture and working environment of the agency by:

  • Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
  • Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
  • Committing to work in a diverse, interdisciplinary setting.
  • Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
  • Setting an example of a strong work ethic and positive team attitude.
  • Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.

POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING

 

This position requires the successful candidate submit a current Police Records check and Vulnerable Sector Screening from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.

 

SALARY & BENEFITS

 

Hourly rate range $25.15 - $28.58 per hour with comprehensive health benefits and a defined benefit pension plan. Normal working hours are 8:30 A.M. to 4:30 P.M., Monday to Friday; some work may be required outside of this schedule from time to time, subject to the Collective Agreement.

 

WHAT’S NEXT

 

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role.

 

Only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.

 

Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes and better neighbourhoods.  When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. 

 

A cover letter and resume must be received by 4:30pm, August 10, 2022. Late applications will not be considered

 

London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

 

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.

 

In keeping with our COVID-19 Vaccination Policy, we require all employees to:

  • Provide proof of full vaccination against COVID-19; or
  • Provide a written attestation of a medical reason(s) or Ontario Human Rights Code reason(s) for not being fully vaccinated against COVID-19.

Thank you for your interest in London & Middlesex Community Housing!

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