Job Posting 86499

Project Coordinator
Rick Hansen Foundation
Work From Home - Vancouver & Lower Mainland, Toronto Metro area
Richmond, BC or Toronto, ON, Hybrid
closes in 13 days (Thu, 25 Aug)
full time - temporary / contract

Business Unit:       Rick Hansen Foundation Accessibility Certifications (RHFAC)

Reports to:            Manager, Training and Membership

Status:                   Full-time, term (18 months)

Term:                     18 months, August, 2022 – March 31, 2024             

Location:               RHF Offices  (Richmond, BC or Toronto, ON) Hybrid or Remote

 

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.

 

RHF is a dynamic and rewarding place to work. Our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve If you’re interested in being a part of our innovative team we hope that you will consider this opportunity with us!

 

RHF values diversity in the community and the workplace. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.

 

Please note: The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual/web based interview, flexible scheduling, accessibility needs), so that arrangements can be made for the appropriate accommodations to be in place.

 

JOB SUMMARY

The Project Coordinator, RHFAC plays a key role in the learner’s journey of each prospective and current student. This position will be responsible for supporting individuals interested in taking RHFAC’s various courses, implementing core retention strategies, and building and fostering strong relationships working closely with students and various parties.

Overall, the Project Coordinator will help recruit, retain, and engage with students and Professionals, and triage them to appropriate supports and resources. 

 

WORKING RELATIONSHIPS

The Project Coordinator, RHFAC reports to the Manager, Training and Membership. This position collaborates closely with colleagues to jointly advance RHFAC’s strategies as well as drive student success. 

The Project Coordinator also works closely with the Membership and Events Coordinator, the Training and Professional Designation Coordinator, the RHF Marketing & Communications team and other RHF staff, and liaises with academic delivery partners and other external organizations.

 

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

  • Strategy
  • Organizational Culture:
    • Contributes in regular sessions, develops goals, supports and implements action plans.
  • Inclusion, Diversity, Equity and Accessibility

 

KEY ACCOUNTABILITIES

  • Provides clear, accurate and concise information to prospective and current students, including handling general inquiries about RHFAC courses and activities;
  • Monitors RHFAC Training inbox. Ensures timely and coordinated responses and tracks activity for follow-up;
  • Tracks and reports on student grant applications/status;
  • Monitors and records RHFAC student experiences, engagement and issues, and recommends improvements;
  • Maintains records and tracks various activities;
  • Contributes to the development and implementation of strategies to recruit new students and progress current students;
  • Assists in the development and updates of journey maps and processes for RHFAC Training students and RHFAC Professionals;
  • Reviews and updates RHFAC onboarding materials, policies, and processes;
  • Collaborates with RHF’s Marketing and Communications team to develop and update marketing materials;
  • Regularly supports the coordination and creation of social media content;

 

QUALIFICATIONS

Education: 

  • University degree, Diploma or Certificate from a recognized post-secondary institution in business, communications or marketing.

 

Certification/Designations: None

 

Experience/Knowledge:

  • Minimum 3 years of related experience in a related field;
  • Strong experience with providing timely and quality internal and external customer service;
  • Experience with accessible customer service, including communication with customers who require various forms of accommodations;
  • Previous member management, sales, or recruitment experience preferred;
  • Computer experience required. High proficiency using Microsoft 365, including Word, Excel, PowerPoint, Outlook and other MS Apps;
  • Experience with Pardot, Salesforce, Fonteva, or other relevant customer relationship management software and asset;
  • Fluency in French, oral and written, an asset; and
  • Knowledge or experience working with individuals with disabilities an asset.

Skills/Behaviours:

  • Strong and attentive student/customer-focused attitude;
  • Effective oral communication with the ability to communicate effectively and tactfully with others;
  • Effective written communication, including proficiency with grammar, spelling and punctuation, and the ability to compose clear, concise business correspondence;
  • High degree of professionalism, flexibility and adaptability;
  • Effective interpersonal, relationship management, organizational and problem-solving skills;
  • Exceptional organizational skills, with strong attention to detail;
  • Ability to multitask and deal with pressure of competing priorities;
  • Ability to understand business plans and prioritize important issues;
  • Ability to maintain confidentiality; and
  • Ability to work both independently and as a team player in a fast-paced environment.

 

An equivalent combination of education, experience and skills/behaviours will be considered.

 

HOW TO APPLY

If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.

 

Interested and qualified candidates can apply quoting competition #2022-23 by August 31, 2022. While we thank all applications for their interest, only short-listed candidates will be contacted.

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