Pacific Opera Victoria is seeking a Box Office Manager with passion for the performing arts and a commitment to customer service excellence. The candidate will enjoy being a primary contact person with Pacific Opera patrons, stewarding their experience through the audience journey and developing productive relationships that increase customer retention, acquisition, and upgrades. The successful candidate demonstrates impeccable skills in working with the public, including a positive attitude, flexibility, and the ability to listen to concerns and resolve problems creatively. They will provide timely reports and customer feedback, and participate in strategy development and implementation. They will be an enthusiastic individual with a proven track record of customer-centric sales.
Reporting to the Director of Marketing and Communications, the Box Office Manager is integral to shaping, measuring, and influencing the efficacy of work being done to engage audiences. The successful candidate will be a highly collaborative team player who effectively communicates internally and externally. They will be skilled in subscription campaigns, single ticket campaigns, group sales programs, and audience engagement programs and have the capacity to develop procedures and systems for accuracy, efficiency and productivity to deliver desired outcomes. They are a relentlessly curious professional, keenly interested in pursuing best practices in research and data analysis to inform all tactical and strategic decisions.
Skills, Knowledge and Education
Salary range: $50,000-$55,000 (negotiable) annually plus health benefits and RRSP matching contribution. The position requires some work on evenings and weekends. Start date is August 2022.
Pacific Opera Victoria is one of the most influential professional opera companies in Canada. Its inspired repertoire comprises original productions of classic favourites and lesser known works, as well as new commissions, co-productions, and collaborations with other companies and arts organizations across the country. From its home in the Baumann Centre, Pacific Opera Victoria creates significant career opportunities for creative and performing artists and curates opera in surprising ways – enticing newcomers and captivating loyal opera-goers. For more information about Pacific Opera, please visit our website at pacificopera.ca
Pacific Opera Victoria identifies Equity, Diversity, and Inclusion among its Core Values and encourages applications from candidates of diverse backgrounds. Candidates must be legally able to work in Canada. We would like to thank all applicants for your interest. Applications will be reviewed as received and those selected for an interview will be contacted as soon as possible.
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