Job Posting 86579

Carole Anne's Place Coordinator
YWCA Hamilton
Hamilton area
closes in 22 days (Wed, 31 Aug)
full time - temporary / contract

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Position Description

Provides support to homeless women accessing Carole Anne’s Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full.

  • Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the CAP Coordinator will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming; while ensuring adherence to the YWCA’s vision, mission and values;
  • Work with women to identify & support their personal goals and objectives;
  • Liaison with community partners (including Emergency Services, Housing Providers, Housing First Programs, hospitals);
  • Conducting initial assessments for the woman accessing services;
  • Provide crisis intervention and counseling support;
  • Work with women in developing safety plans relayed to violence, addictions and mental health;
  • Offer referrals and assist clients in navigating services and housing in the community;
  • Advocate on behalf of women;
  • Provide daily programming;
  • Data collections (of outputs, outcomes and attendance) and record keeping;
  • Maintain confidentiality;
  • Preparing program and cleaning the rooms used for the program;
  • Cleaning biohazardous fluids (such as vomit or blood);
  • Perform general housekeeping duties such as but not limited to completing laundry;
  • Work safely, report all workplace hazards and follow all YWCA Hamilton Health and Safety policies and procedures;
  • Be familiar and adhere to the Occupational Health & Safety Act, Workplace Safety Insurance Board Act (WSIA), Human Rights and Employment Standards Act;
  • Participate in annual health & safety training provided by the YWCA;
  • Attend and participate in staff/team meeting;
  • Perform other duties as required.


  • Must have post-secondary education in Social Work/Social Services or related field;
  • Committed to advocating for and empowering women;
  • Experience working with marginalized women;
  • Proven experience in crisis management and de-escalation techniques;
  • Knowledge of social housing and shelter system in Hamilton;
  • Experience working in a diverse community or setting;
  • Excellent verbal, written, organizational and time management skills;
  • Good knowledge of community resources;
  • Integrated feminist, anti-racist/anti-oppressive analysis;
  • Ability to work from a trauma informed practice;
  • Must be flexible; able to cover weekend shifts in the event of no coverage;
  • Bilingual English/French or other languages an asset;
  • Non Violence Crisis Intervention Certification a strong asset;
  • ASIST Certification a strong asset;
  • Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost;
  • Must have current Standard First Aid Certificate or willingness to obtain (holders of an Emergency First Aid Certification will be required to recertify under the Standard First Aid designation);
  • Attend and participate in mandatory training such as but not limited to WHMIS, Non Violent Crisis Intervention Training (NVCI).

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

  • On-the-job training and professional development opportunities
  • Staff fitness, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

How to Apply

Please submit resume and cover letter to:

Thank you for your interest in YWCA Hamilton.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disAbilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: All applicants must be fully vaccinated against COVID-19 and only candidates selected for an interview will be contacted. Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!