Director, Disability Services
Job ID: 22-019DS
About YWCA Edmonton
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women and families in the Edmonton region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy that transforms lives and helps build a strong, healthy and equitable community for all. For more than 115 years, YWCA Edmonton has been dedicated to creating a community in which everyone has an equal opportunity to achieve their full potential. We know that creating an equitable world requires diversity of thought and equity for all. We stay true to our mission by welcoming the unique contributions that each individual can make, and our hiring practices welcome all candidates. YWCA Edmonton is committed to maintaining a workplace environment that demonstrates a culture built on the fundamental principles of inclusion, diversity, equity, accessibility, and safety.
YWCA Disability Services empowers individuals to achieve their full potential with the support of their family and community. Since 1979, we have provided a wide range of respite and support services for individuals with disabilities and their families. Today, we support more than 190 individuals. Our services support a wide range of conditions, including but not limited to developmental disabilities, physical limitations, behavioural and psychological challenges, and the medically fragile. From infants to seniors, anyone is welcome provided we have appropriate resources available. The Alberta Council of Disability Services has certified our program as a Creating Excellence Together Level II agency, awarded to agencies offering the highest standards of quality care.
The Director, Disability Services leads and develops the Disability Services department in accordance with YWCA Edmonton policies, procedures, values and mission. The Director is responsible for overseeing the department staff and ensuring excellence in service provided to individuals and families. The Director is responsible for ensuring YWCA Edmonton meets all accreditation standards. The Director is an essential and trusted member of the Leadership Team and provides input on the strategic and operational direction of YWCA Edmonton.
Full-time (37.5 hours/week), hours typically between Monday – Friday. Some additional after hours or weekend work may be required.
Salary: Salary commensurate with experience and education; benefits included after successful completion of a 3-month probation period.
• Minimum of a Bachelor’s degree in social work, rehabilitation, or related human services field; Master’s degree preferred. A combination of comparable education and experience may be considered
• Minimum of 15 years’ experience working with individuals with physical and/or developmental disabilities and their caregivers
• Minimum of 10 years demonstrated management and supervisory experience working with a diverse and inclusive team
• High level of proficiency with Zoom, Adobe Acrobat, Microsoft Office including Word, Excel Access and Outlook
• Excellent written and verbal communication skills
• Understanding of Inclusion, Diversity, Equity, and Accessibility concepts and issues; including an understanding of intersectionality and how it impacts the employee and client experience
• Clear Criminal Record Check (including a Vulnerable Sector Check), and Child Intervention Record Check, received within the last six months
• Valid Class 5 driver’s license, access to a personal vehicle, willing to transport Individuals, $2 Million Third Party Liability Vehicle insurance and the completion of a Standard Driver’s Abstract (please note: the position will require a Standard Driver’s Abstract every two years)
I. Human Resources:
• Recruit, train, supervise, and evaluate the Manager of Operations, Manager of Service Delivery and administrative assistant positions within Disability Services
• Conduct staff performance evaluations for managers and administrative positions; support managers in conducting performance evaluations for service delivery staff
• Work with the management and administration staff to ensure a healthy workplace culture for the department and overall organization
• Provide coaching and leadership to department staff in expanding their capabilities
• Assist with the resolution of complaints and disciplinary action involving staff or contractors
II. Program Excellence:
• Ensure department policies and procedures are implemented and adhered to in accordance with funding and accreditation requirements
• Ongoing innovation regarding best practices for service delivery, program safety, and technology use
• Provide input on the strategic and operational direction of YWCA Edmonton
III. Financial Health:
• Prepare and monitor annual department budget(s)
• Review monthly financial statements and account for variances and accuracy
• Prepare annual re-application, contract proposals, and interim reports as required by contracts
• Review, submit and negotiate individual service budget proposals to government contacts as needed
• Collaborate with YWCA Edmonton’s External Relations department as necessary to support fund development goals and overall financial health of the organization
• Assist with the completion of required reporting criteria as needed by External Relations, major funders, contractors, the Chief Executive Officer, and the board
• Support and participate in activities and special events on behalf of the organization for funding and external relations purposes
IV. Equity in Our Community:
• Create, maintain, or enhance community relationships and strategic partnerships with stakeholders
• Advocate with key stakeholders and policy makers to ensure excellence in service provision for our clients and the well-being of staff and contractors
• Attend various annual events in support of partnerships and key stakeholders
• Be aware of and inform leadership team of trends and issues emerging in the sector
• Be a strategic partner and thought leader in the continued advancement of Inclusion, Diversity, Equity and Accessibility across the organization.
The Director of Disability Services reports directly to the Chief Executive Officer of YWCA Edmonton. Reporting to the Director of Disability Services are the Manager of Operations, Manager of Service Delivery, and all Disability Services administrative support and contractors. The Disability Services department annually works with approximately 190 children and adults living with disabilities in our community.
YWCA Edmonton acknowledges that we are on the traditional land of Treaty 6 Territory and the Metis Homeland of Region 4. The footsteps of diverse Indigenous peoples have marked this territory from time immemorial — First Nations, Metis, Inuit and now settlers from around the world. We are all treaty members, with recognition and respect for Indigenous Peoples and the traditional territories on which we live, work and play. We call upon our collective honoured traditions and spirits to share responsibility for stewardship of this beautiful land and our community.
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