DOCUMENTATION CLERK:

$1,644.32 - $1,862.92 (Bi-weekly) 

POSITION SUMMARY

The Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution.
• Sound clerical experience in related office administration, including contact with diverse members of the public.
• Or an equivalent combination of education, training and experience suitable to the employer

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices and procedures of office and program administration.

• Sound practical knowledge of Windows based programs including Word and Excel.

• Some knowledge of accounting.

• Good verbal and written communications skills.

• Excellent interpersonal skills, with good conflict resolution skills.

• Ability to interpret and understand financial documents received from tenants.

• Ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with a variety of clients, including those of diverse cultural, educational and socio-economic backgrounds and those with difficult behavioural issues.

• Ability to prioritize, multi-task and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.

• Ability to type minimum 50 wpm.

• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.

• Ability to assess and respond quickly and effectively to an incident and/or crisis.