Job Posting 86680

Team Lead: Tenancy & Outreach
Progressive Housing Society
Vancouver & Lower Mainland
closes in 15 days (Thu, 1 Sep)
full time

JOB TITLE: EXEMPT Team Lead: Tenancy & Outreach



The Team Lead: Tenancy & Outreach is a new exempt role in PHS which will help provide guidance of our Outreach & Housing Support staff, as well as supporting client Tenancy needs.



  • Working with the Outreach, Housing, and client care teams to find matches to available housing resources within the mandated amount of time.

  • Networking and liaising with landlords, owners, and property managers to develop housing relationships.

  • Supervising Outreach & HSS staff, assisting with scheduling, providing feedback, coaching, and evaluation, determining training requirements, orientating new staff, and maintaining timekeeping and attendance records.

  • Maintain communication with clinical teams and landlords via telephone, email and in- person.

  • Maintaining excellent relations with health and social services professionals such as workers with the Ministry of Social Development and Social Innovation, Canada Revenue Agency, PHS Mental Health, Burnaby Mental Health Services, BC Housing, Burnaby Substance Use Services, Burnaby RCMP, and other non-profit and community agencies involved in the provision of services.

  • Supports the prioritization of participates of housing units based on acuity and eligibility requirements.

  • Outreach and educate property owners/landlords and negotiate contract rents and lease terms.

  • Preparation of rental assistance and program occupancy documents.

  • Negotiating and mediating tenancy issues with Landlords and Support Staff.

  • Following up with landlords/tenants in regard to concerns, complaints, or repairs.

  • Attending community meetings to present on best practices for housing location.

  • Processing participant program terminations when necessary.

  • Create & maintain participant files with accurate and timely documentation.

  • Consulting with other members of the team about the provision of support services to


  • Completing all records and documentation such as statistics and auditing client notes.

  • Able to model effective rapport-building and client support through principles of: harm

    reduction, trauma-informed practice, person-centred planning, respectful boundary setting, and diversity/inclusiveness

    Consulting with other members of the team about the provision of support services
  • Review and debrief of critical incidents and safety plans
  • Organizing and altering own workload to reflect client, program and team needs


  • Bachelor’s degree in Social Work, Psychology, or Business Field or other related field preferred; may consider equivalent combination of education and experience

  • Minimum 2 years supervisory experience

  • Experience working with vulnerable populations

  • 3 years related experience in non-profit organization preferred

  • A valid Class 5 BC Driver’s license and access to personal vehicle for business related


  • Standard First Aid & CPR preferred

  • Non-Violence Crisis Intervention Training preferred

  • Naloxone Training preferred

  • Trauma Informed Practice preferred

  • Successful clearance of a criminal record check.



  • Expert knowledge of Landlord and Tenant Act and all processes of tenant selection to eviction and rights and responsibilities of Landlords and Tenants.

  • Highly Proficient with a variety of computer software including Office suite, power point presentations and MLS searches.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to work independently and as part of a team.

  • Ability to plan, organize, and prioritize.

  • Ability to lead and empower teams

  • Financial management skills.

  • Demonstrated success in time management, problem solving, conflict resolution, and consensus building.

Apply in writing to:

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