JOB TITLE: EXEMPT Team Lead: Tenancy & Outreach

REPORTS TO: BHOH Manager

The Team Lead: Tenancy & Outreach is a new exempt role in PHS which will help provide guidance of our Outreach & Housing Support staff, as well as supporting client Tenancy needs.

KEY DUTIES AND RESPONSIBILITIES

• Working with the Outreach, Housing, and client care teams to find matches to available housing resources within the mandated amount of time.

• Networking and liaising with landlords, owners, and property managers to develop housing relationships.

• Supervising Outreach & HSS staff, assisting with scheduling, providing feedback, coaching, and evaluation, determining training requirements, orientating new staff, and maintaining timekeeping and attendance records.

• Maintain communication with clinical teams and landlords via telephone, email and in- person.

• Maintaining excellent relations with health and social services professionals such as workers with the Ministry of Social Development and Social Innovation, Canada Revenue Agency, PHS Mental Health, Burnaby Mental Health Services, BC Housing, Burnaby Substance Use Services, Burnaby RCMP, and other non-profit and community agencies involved in the provision of services.

• Supports the prioritization of participates of housing units based on acuity and eligibility requirements.

• Outreach and educate property owners/landlords and negotiate contract rents and lease terms.

• Preparation of rental assistance and program occupancy documents.

• Negotiating and mediating tenancy issues with Landlords and Support Staff.

• Following up with landlords/tenants in regard to concerns, complaints, or repairs.

• Attending community meetings to present on best practices for housing location.

• Processing participant program terminations when necessary.

• Create & maintain participant files with accurate and timely documentation.

• Consulting with other members of the team about the provision of support services to

  clients.

• Completing all records and documentation such as statistics and auditing client notes.

• Able to model effective rapport-building and client support through principles of: harm

  reduction, trauma-informed practice, person-centred planning, respectful boundary setting, and diversity/inclusiveness

  Consulting with other members of the team about the provision of support services
• Review and debrief of critical incidents and safety plans
• Organizing and altering own workload to reflect client, program and team needs

QUALIFICATIONS