Job Posting 87461

Service Planner
North York Seniors Centre
Toronto Metro area
North York
closed 10 days ago (Mon, 26 Sep)
full time

This position reports to Supervisor, Service Access



  • Answer telephone calls and emails from clients, workers and referral sources to trouble shoot issues
  • Use Goldcare and Trapeze to produce, monitor and update daily schedule of services
  • Review client profiles in database system after assessment completion, including reading notes entered
  • Utilize database systems to produce a schedule of services to meet needs of clients and availability of workers
  • Monitor and make revised schedules as requested by the clients, workers or Supervisor, ensuring both parties have acknowledged the schedule change
  • Provide support and solutions as scheduling issues arise
  • Ensure database system is accurate for both client and worker profiles; including all demographic information
  • Fill in for absent coworkers and rotate between NYSC sites as scheduled by Supervisor
  • Perform other duties as directed by Supervisor
  • Participate in continuous quality improvement processes and assist the Service Access Team with research and development of best practices
  • Promote and maintain a high standard of customer service that is client focused

Qualifications/ Skills: 


  • Post-Secondary Education/1 year College Diploma 


  • Strong computer skills in a Windows environment; knowledge of Trapeze and/or Goldcare platform, an asset


  • Strong administrative skills 
  • Strong interpersonal and customer service skills
  • Experience working with older adults
  • Strong interpersonal and customer service skills
  • Ability to communicate effectively in English (verbal and written); other languages, an asset 
  • Ability to be a self-starter, able to work independently as well as in a team 
  • Current CPR and Standard First Aid 
  • Compliant to NYSC's Vaccination Policy


Please submit your resume by September 26, 2022 to:

Mail:    North York Seniors Centre,  

            Attn: Human Resources Department 

            21 Hendon Avenue, Toronto, ON      M2M 4G8 

Fax:     416 733.1858       



North York Seniors Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).  Applicants need to make their request for accommodation known when contacted. 

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