Job Posting 87697

Director of People and Culture
North York Community House
Work From Home - Toronto Metro area
Works remotely/Lawrence West & Allen Road
closed 12 days ago (Fri, 23 Sep)
full time  •  $88,000 – $95,000

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years.  We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

As a member of the NYCH team, you:

  • are passionate about the work we do, and about supporting our teams to do their best work
  • believe everyone deserves to be heard and respected
  • keep up on new HR tools and strategies, always seeking to improve how we work
  • bring innovation and creativity to your work, embracing change and new opportunities
  • engage and motivate those around you with an encouraging attitude, energy and humour
  • can handle stress and know when to ask for help

As an employer we:

  • are a dedicated and passionate team of experienced colleagues
  • value opportunities for innovation, learning and development in our work
  • offer a generous benefits and entitlements package including pension
  • provide a flexible, hybrid model with opportunities to work part-time from home
  • create a supportive environment where we’re always looking to grow and improve
  • encourage opportunities to share laughs and high-quality snacks

Position Summary 

Our Director of People and Culture has primary responsibility for NYCH’s human resources functions and oversees our volunteer program. This position is also a key member of our senior team, collaborating on strategic planning, organizational development and building leadership capacity within NYCH.

We want our Director of People and Culture to work with us to become:

  • An even more desirable employer that attracts and retains top talent;
  • A leader in diversity, equity and inclusion, and health and wellness standards and practices; 
  • A place where all staff, students and volunteers feel engaged, supported and valued;
  • A successful model of a hybrid (in-person and remote) workplace that values innovation, flexibility, and collaboration in how we work; and
  • An employment experience where people feel they can do their best work and have the greatest possible impact on the communities we serve.

Main Responsibilities

Human Resources and Culture

  • Sets a tone of respect, equity, accessibility; contributes to a positive workplace culture through a collaborative and supportive workstyle
  • Coaches and supervises HR and Volunteer Coordinators
  • Oversees, and leads review and revision of all key aspects of the HR cycle, and seeks ways to engage management and staff in improving the way we do HR
  • Drives organization-wide capacity building around diversity, equity, and inclusion (DEI) by supporting advisory committee, helping senior team to move forward on DEI goals and objectives
  • Encourages teams to embrace technology/platforms to save time and create space for innovation, health and wellness, and other initiatives
  • Leads review and revision of NYCH’s compensation and job development structures
  • Develops progressive recruitment practices to increase accessibility and reach top candidates
  • Leads development and revision of HR policies and procedures; ensures compliance with relevant legislation
  • Provides coaching, support and direction to directors and managers around HR issues including internal complaints and performance management issues
  • Works with team to plan training around HR issues, policies, DEI, etc.

Strategic/Organizational Development

  • As senior team member, contributes to development, revision and implementation of strategic plan and theory of change
  • Contributes to organizational development and design, and change management planning and implementation
  • Plays key role in review and revision of organizational values
  • Co-chairs board-staff Risk Management Committee; ensures information regarding risk management issues, strategies and requirements flows between committee and senior/management

Volunteer Program Management

  • Works with Volunteer Coordinator to develop/revise volunteer policies and procedures
  • Supports development of new volunteer opportunities and positions in line with changing demand
  • Works with Volunteer Coordinator to develop mid-/long-term plan for the volunteer program


Key Competencies and Skills

The following are fundamental competencies and skills needed to perform the duties of this position:

  • Senior nonprofit leadership – strategic and critical thinking, sound and ethical decision making and problem solving
  • Human resources leadership in all aspects of HR cycle, demonstrating integrity, equity and empathy
  • Inclusive, motivational leadership and coaching style
  • DEI orientation, knowledge and understanding
  • Innovation – seek ways to engage others in improving workplace experience and culture
  • Change management – anticipate and lead change, support staff/peers through change
  • Self-awareness – demonstrate self-knowledge, development, accountability
  • Verbal communication – actively listen and communicate sensitive information with different audiences; model ability to constructively deliver and receive critical feedback; facilitation skills
  • Excellent written communication, including policies, funding proposals, and internal messaging
  • Volunteer development – identify and communicate value and potential of program, and opportunities to grow volunteer involvement across NYCH
  • Financial management – monitor aspects of budgets, identify staffing needs


The minimum level of education for this role is a bachelor’s degree in human resources, social services, nonprofit management or related field. Additional training in anti-oppression/equity, and/or CHRP certification an asset. A combination of education and experience will be considered.


A minimum of 5 years’ senior management experience working in nonprofit/community services, including:

  • At least 5 years’ experience in a senior human resources capacity, overseeing all aspects of the HR cycle
  • Demonstrated experience coordinating DEI initiatives
  • Experience as member of senior teams
  • Supervision and leadership of management-level employees
  • Developing policies and procedures
  • Working with funders, partners and other stakeholders
  • Producing data-based HR reports and plans
  • Strong technical skills in using a range of technology and online platforms

Additional Requirements

  • Proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration.
  • Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment

Working Conditions

Typical work hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, with somewhat regular requirement to work additional hours, occasionally in the evening or on weekends. Combination of remote and on-site work, and occasionally required to travel within North York/northwest Toronto (when in-person meetings are safe and permitted).



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