Job Posting 87729

Coordinator Volunteer Development
Edmonton Humane Society
Edmonton area
Edmonton Humane Society, 13620 – 163 Street NW, Edmonton, AB
closes in 9 days (Sat, 15 Oct)
full time


Coordinator, Volunteer Development

Full-Time Permanent


About EHS

The Edmonton Humane Society has been an animal welfare leader in the Edmonton community since 1907. We are a safe haven for thousands of animals in our care each year. EHS plays a key role in the Edmonton region by enriching the lives of people and their companion animals not only through our sheltering, but through our programs, services and community engagement.


The Role

Reporting to the Volunteer Manager, the Coordinator, Volunteer Development is responsible for the development and delivery of the volunteer program at EHS. This position supports the volunteer program providing input on development and delivery of policy, process, and procedure, and ensures the successful recruitment, recognition and retention of volunteers.


Key Roles & Responsibilities

This position is responsible for a variety of duties as follows:


Program Recruitment , Orientation and Training of Volunteers

  • Work with staff to identify role-based volunteer opportunities, outside of the Operations departments
  • Coordinate recruitment initiatives in the community for volunteers using internal (web) and external (recruitment fairs, volunteer job boards) tools
  • Assist in the set up and maintenance of the volunteer application process, screening and onboarding of successful volunteers based on the needs of EHS
  • Coordinate orientation and training initiatives focusing on general knowledge of EHS and what we do; work with depts. to ensure Volunteers receive job specific training
  • Create effective and consistent onboarding and off boarding processes and procedures
  • Develop plans to meet the identification needs of Volunteers in shelter and in the community (name badges, uniform, in person and online involvement with EHS)


Planning, Reporting and Administration

  • Support initiatives outlined in the Strategic Plan for Community Engagement and provide cross functional support for initiatives in other areas which involve volunteer support
  • Assist in the development of policy, process and procedure review and documentation for the volunteer program through the development of program SOPS (Standard Operating Procedures)
  • Assess the need for accommodations within the volunteer program to incorporate individual skill sets and abilities in role-based volunteering; identify resources and plans for future community involvement and expanded diversity in the volunteer program
  • Maintain accurate and up to date records for volunteers including schedules and recording the of number of volunteer hours, to ensure that internal and external reporting requirements are met
  • Ensure volunteer training is kept up to date by developing and implementing processes and materials
  • Assist in providing and maintaining accurate program and volunteer statistics.
  • Maintain and ensure confidentiality of volunteers’ personal records
  • Complete daily administrative duties, answering emails, phone calls, intake process and volunteer management


Customer Service         

  • Directly engage with volunteers to develop open trusting relationships
  • Maintain an effective and efficient CRM (Client Relationship Management) database to manage the involvement of volunteers and to manage volunteer activities, events, and individual volunteer records.
  • Assist in resolving volunteer concerns or complaints received via email, phone or in person
  • Provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
  • Develop and maintain volunteer service descriptions for specific assignments and activities to meet the needs of EHS

Volunteer Recognition Program

  • Assist in the planning for volunteer recognition that meet the needs of the volunteers and the organization to facilitate continued volunteer engagement and support
  • Assist in the planning, launching and maintenance of a Volunteer Years of Service program
  • Assess the need for ongoing and regular recognition for Volunteers on a day-to-day and special occasion (National Volunteer Week, Holidays) basis


Education & Experience

  • Post-secondary education in a related field (Volunteer or Nonprofit Management, Business Administration, Human Resources) and/or equivalent combination of education and experience
  • A minimum of two (2) years of experience working with individuals in a volunteer service orientated environment.
  • Experience in direct supervising and/or managing volunteers is an asset
  • Knowledge of animal welfare principles and basic animal care



Skills & Abilities

As the ideal candidate, you have a passion for people (including volunteerism), performance and diversity within the lens of animal welfare. You have strong interpersonal communication skills including written and oral proficiency, and have the ability to work in a computerized environment with a variety of software and database programs.

In addition, you will possess strong time management skills, the ability to work independently and as a part of a team and knowledge in accounting and budgeting principles



Compensation: EHS offers a competitive Not-For-Profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.

Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities and some evenings and weekends may be required.


How to Apply

If you are looking for a rewarding career in an exciting, fast paced environment, then we invite you to forward your resume and salary expectations, in confidence, by email to


The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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